Mark Lagman
San Leandro,CA
Summary
Hardworking Senior Field Service Technician with extensive experience servicing, troubleshooting, repairing equipment and commissioning site. Proficient in analyzing field incident data and reading schematic and blueprint drawings. Identifies problems and uses appropriate resources to find solutions. Effective at directing employees, managing problems and establishing effective policies and procedures to handle different areas of operations. Adept at coordinating supplies, Expertise in verbal and written communication, multitasking and task prioritization.
Overview
18
18
years of professional experience
Work History
Senior Commercial Field Service Technician
Tesla Motors Inc
Fremont, CA
01.2021 - Current
- Performed on-site installation, routine maintenance, and minor repairs to systems.
- Wrote detailed service reports describing work completed, issues, and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
- Diagnosed and repaired mechanical issues according to industry standards.
- Analyzed equipment data to isolate and diagnose faults.
- Explained and demonstrated equipment operations to the customer.
- Collaborated with team members to assess equipment performance needs.
- Observed field safety protocols to prevent injuries and accidents.
- Calibrated instruments, controls, and equipment to test function and evaluate performance.
- Maintained equipment performance by cleaning and lubricating components.
- Communicated with vendors, upper management, and peers.
- Documented repair methods and maintenance processes to improve support analysis.
- Inspected drives, motors, and belts to complete comprehensive maintenance.
- Disassembled and reassembled hydraulic, pneumatic, and mechanical equipment for inspection.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Replaced faulty parts or components following diagrams or blueprints.
- Performed troubleshooting on electronic circuits and systems.
Manufacturing Technician
Tesla Inc
Fremont, CA
01.2020 - 01.2021
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
- Adhered to applicable regulations, policies and procedures for safety and environmental compliance.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Collaborated with management team to implement new work procedures or policies.
- Directed safety meetings and checked team compliance with protective equipment and behavioral practices.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
Field Technician Supervisor
Dish Network (Satellite Dish)
Scranton, PA
03.2010 - 11.2019
- Promoted positive customer service experiences by promptly resolving conflicts.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Supervised 24 employees, ensuring optimal productivity.
- Inspected production, quality control, and maintenance reports to detect and address production problems.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Planned material and equipment needs to drive on-time delivery, in concert with project schedule.
- Aligned procedures and protocols with changing business demands.
- Supervised business functions, employee staffing, customer retention, and financial accountability for stores.
- Provided technical guidance to field technicians.
- Created and implemented procedures for testing, troubleshooting, and repairing telecom systems.
- Monitored technician performance and provided feedback and coaching.
- Developed training plans for new employees in the field.
- Assigned tasks to field technicians based on their skill level and experience.
- Resolved escalated customer complaints regarding telecom services or equipment issues.
Manufacturing Engineer
Ionics EMS
Manila, Philippines
04.2007 - 12.2009
- Diagnosed mechanical problems and determined solutions to correct concerns.
- Monitored, inspected or tested mechanical equipment.
- Worked independently and as team member to develop design concepts that met business and technical needs.
- Conducted failure analyses, documented results and recommended corrective actions.
- Prepared equipment inspection schedules, work plans or other records.
- Assisted engineers to design, develop or manufacture industrial machinery or other equipment.
- Assembled or disassembled complex mechanical systems.
- Validated mechanical systems, solved problems identified and assisted in equipment startups.
Education
Bachelor of Science - Mechanical Engineering
Mapua Institute of Technology
Intramuros, Manila Philippines03.2004
High School Diploma -
Cainta Catholic College
Cainta, Rizal Philippines03-2000
Skills
- Output improvements
- Production line management
- Quality inspections
- Six Sigma processes
- Critical thinking
- Technical skills
- Team management
- System Installation
- Problem-Solving
- Troubleshooting and Repair
- Repair and Installation
- Electrical Troubleshooting
- Preventative Maintenance
- Mechanical Background
- Teamwork and Coordination
- OSHA Certification
- Positive Attitude
- Power Tools
- Troubleshooting and Diagnostics
- Following Safety Practices
- Worksite Preparation
- Prioritization and Time Management
- Training and Mentoring
- Accountability and Work Ethic
- Heavy Lifting
- Reading Wiring Diagrams
Timeline
Senior Commercial Field Service Technician
Tesla Motors Inc
01.2021 - Current
Manufacturing Technician
Tesla Inc
01.2020 - 01.2021
Field Technician Supervisor
Dish Network (Satellite Dish)
03.2010 - 11.2019
Manufacturing Engineer
Ionics EMS
04.2007 - 12.2009
Bachelor of Science - Mechanical Engineering
Mapua Institute of Technology
High School Diploma -
Cainta Catholic College
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