Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Lamb

Roseburg,OR

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Volunteer

Hiv Alliance
03.2024 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Enhanced community engagement by organizing and leading local clean-up events.

Housekeeper

DoubleTree by Hilton-Chesterfield, MO
05.2022 - 07.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.

Sales/Customer Service Representative

Jiffy Lube
03.2018 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.

Housekeeper/Laundry Attendant

Holiday Inn
03.2016 - 05.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

GED -

Glendale High School
Glendale, OR

No Degree - CSA Certified

Jiffy Lube
Roseburg, OR

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Attention to detail
  • Community service
  • Computer skills
  • Customer service
  • Community outreach
  • MS office
  • Cultural awareness
  • Oregon Driver's license
  • Friendly and outgoing

Certification

CSA-Certified

CPR Certified

Timeline

Volunteer

Hiv Alliance
03.2024 - Current

Housekeeper

DoubleTree by Hilton-Chesterfield, MO
05.2022 - 07.2022

Sales/Customer Service Representative

Jiffy Lube
03.2018 - 05.2021

Housekeeper/Laundry Attendant

Holiday Inn
03.2016 - 05.2016

GED -

Glendale High School

No Degree - CSA Certified

Jiffy Lube

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Mark Lamb