Hi, I’m
Mark Langston
Chandler,AZ
Summary
Knowledgeable Solutions Specialist with 13+ years of experience in SaaS and cloud-based solutions. Flexible and focused team player with expertise in Business Development and Sales Support. Strong upselling and cross-selling abilities with effective customer engagement skills.
Overview
19
years of professional experience
1
Certification
Work History
Konica Minolta Business SolutionsPhoenix, AZ
Solutions Consultant
08.2021 - 09.2023
Job overview
- Conducted market research and identified customer requirements for solutions.
- Analyzed customer needs, challenges, and opportunities to develop appropriate solutions.
- Developed technical proposals and presentations to demonstrate solutions capabilities.
- Provided pre-sales technical support and product demonstrations.
- Facilitated customer meetings to discuss solution requirements and proposed solutions.
Sharp Business SystemsTempe, AZ
Manager of Professional Services
04.2018 - 05.2019
Job overview
- Managed team of professional services consultants and project managers to ensure successful delivery of projects.
- Developed and implemented strategies for improving customer service, increasing efficiency, and reducing costs.
- Provided guidance to staff on best practices in the areas of technical support, product development, and customer service.
- Conducted regular performance reviews with direct reports to assess progress against goals and objectives.
- Created a culture of continuous improvement by encouraging employees to identify opportunities for process optimization.
- Collaborated with other departments such as sales, marketing, finance, operations., to ensure successful implementation of solutions for customers.
NT-ware, Inc.Melville, NY
Business Development Consultant
12.2015 - 01.2018
Job overview
- Developed and implemented comprehensive strategies for business development, growth, and expansion.
- Analyzed market trends to identify new business opportunities.
- Prepared presentations to demonstrate value proposition of services offered by the organization.
- Collaborated with marketing team to create promotional materials such as brochures, flyers and emails.
- Built relationships with key stakeholders in potential client companies to increase sales pipeline.
- Researched industry trends, competitor activities and customer preferences to identify areas of improvement and growth opportunities.
- Drafted proposals outlining terms of engagement for prospective clients.
- Monitored customer feedbacks and reviews to ensure satisfaction levels are met or exceeded.
- Assisted in creating pricing plans that maximize profitability while meeting customer needs.
- Conducted market surveys to understand consumer behavior and preferences when it comes to product and service offerings.
Konica Minolta Business SolutionsPhoenix, AZ
Business Development Associate
02.2005 - 12.2015
Job overview
- Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
- Developed and implemented strategies to increase sales and market share.
- Conducted research on potential customers, competitors, and industry trends.
- Prepared reports detailing sales performance, competitive analysis, and market trends.
- Developed presentations outlining product features and benefits for prospective buyers.
- Assisted in creating a strategic plan for achieving business objectives.
Education
Strayer University
BS Business Admin + Marketing
Skills
- B2B Consulting
- SaaS Hardware Sales
- Territory Management
- RFP Design Implementation
- MS Office Suite
- Windows Server
- Windows 10/11
- MacOS
- Adobe Creative Cloud
- Salesforce
- Customer Relationship Management (CRM)
- Preparing Proposals
- Product Knowledge
- Salesforce CRM Experience
- Market Research
- Trend Analysis
- Risk Assessment
- Business Analysis
Certification
- Windows C+
- Adobe Creative Suite
References
References available upon request.
Timeline
Solutions Consultant
Konica Minolta Business Solutions
08.2021 - 09.2023
Manager of Professional Services
Sharp Business Systems
04.2018 - 05.2019
Business Development Consultant
NT-ware, Inc.
12.2015 - 01.2018
Business Development Associate
Konica Minolta Business Solutions
02.2005 - 12.2015
Strayer University
BS Business Admin + Marketing
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