Mark LaTourette
Lakeland,FL
Summary
Seeking a remote position with a reputable company where I can utilize my skills and wealth of insurance knowledge for the betterment of myself and company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent “Retail Center/Remote Tele Sales & Customer Service Consultant”
Blue Cross Blue Shield of Florida
07.2017 - 05.2025
- Daily responsibilities include prospecting for new sales, conducting consultive sales presentations in person, telephone & virtual. And member renewals, and selling additional insurance policies. Customer Service processes and effectively consulting with members to resolve their concerns. Goal setting for obtaining sales and service goals, performing daily tasks in a timely manor, maintaining product knowledge, utilizing multiple systems and technologies to maximize effectiveness. Provide consultative sales and service experience for customers seeking information and education on available and current products to support health, wellness, and income protection. Conduct consultive formal & informal group sessions, providing information and answering questions to ensure customers understand products, benefits. Supporting/Sales of All Medicare Plans, U65 ACA Plans & Ancillary Plans. Also conducting all Medicare Sales, Training & Member seminar events in Retail center.
Direct Marketing Tele Sales Insurance Agent
Humana Inc.
08.2009 - 07.2017
- Responsible for meeting production/ sales quotas, by marketing Medical Insurance: Medicare Advantage and Supplements/Medigap, Prescription Drug Plans, Financial Protection Products (Life, Cash Cancer, Hospital Confinement Critical Illness), ACA U65 Health plans both ON/Off market, Ancillary: Dental, & Vision Plans. Working in both Call Center and Remote environments. Participated in multiple team project groups. 2-15 Health / Life Licensed in 31 States
Education
High School Diploma -
Valley Center High School
Valley Center, KSSkills
Proficiency in all Microsoft Office Programs, eg Word, PowerPoint, Excel, Access, Teams, Edge, Sales Force Automation, Document Management Software, Canvas, A network certification Siebel, Five9
Certification
(215) Life, Health, Annuities Licensed, Document Management/Imaging (CDIA+) certification, Multiple-Sales. Management Courses.
Other Career Achievements/Awards
Medicare #1 Salesperson of 2nd Quarter State of Florida 2021, ACA-Marketplace Elite & Circle of Champions award 7-years, Exceeded Annual Sales Quota multiple years, Salesperson of the Month (many times throughout my insurance career)
Key Competencies
- Trust Worthy: consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions
- Time Management: Excels managing multiple tasks prioritizing them while utilizing appropriate methodologies and tools available
- Self-starter, Team Player attentive to detail, strong follow-through, and possess excellent organizational skills
- Excellent verbal written communication and presentation skills.
- Accountability: meets established expectations and takes responsibility for achieving results; encourages others to do the same.
- Customer Orientated: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
- Pursues Excellence: Seeks out learning, strives to develop and expand personally, and continuously helps others upgrade their capability to contribute to overall company vision.
- Consistently meets sales and service goals in an independent and team environment
Timeline
Licensed Insurance Agent “Retail Center/Remote Tele Sales & Customer Service Consultant”
Blue Cross Blue Shield of Florida
07.2017 - 05.2025
Direct Marketing Tele Sales Insurance Agent
Humana Inc.
08.2009 - 07.2017
High School Diploma -
Valley Center High School