MARK LATTERSON
Shreveport
Summary
(Reason for looking: Relocated back to Shreveport; seeking new career opportunity in a fast-casual concept. Excelled in the Fast Food concept and ready to utilize leadership, P&L management, and training & coaching skills to grow a business and provide a great customer experience.)
Overview
39
39
years of professional experience
Work History
Food Safety Ambassador
National Restaurant Association
12.2017 - Current
- ServSafe, ATC and Food Handler Trainer/Proctor; over 80 classes, virtual & in-person, group & individual94% pass/fail ratio
- Restaurant & Hotel consults (7 total) on pre-opening activities & HR roles/responsibilities
- Reason for looking: Relocated back to Shreveport; seeking new career opportunity in a fast-casual concept. Excelled in the Fast Food concept and ready to utilize leadership, P&L management, and training & coaching skills to grow a business and provide a great customer experience.
District Manager
Burger King
Memphis
11.2010 - 12.2017
- Annual Sales Volume: $1.3 to $2.2 Million per store
- Responsible for up to 7 stores; assisted with 3 NROs in LAhired/trained management staff
- Grew profit margin from 66% to 70%; increased sales and consistently maximized profits
- Broke record for BKs in that area1 store’s sales increased for 32 straight months; installed 24-hour services and other systems that increased effectiveness and operational efficiency
- Reduced Labor Cost from 29% to 21% by improving hiring standards and retaining the best; trained staff to be more productive resulting in improved service for guest
- Reduced turnoverdown .75; hired enterally/developed crew members to management
- Established Career Training & Equipment Management Programssupport system within company (Engineers, IT, Maintenance) greatly reduced out sourcing and down time
- Heavy local marketingpartnered with schools on kid programs“Benefit Nights” invited students to complete activities in store and 15% of sales during set hours went back to the school…great community involvement that increased sales & return customers
- Reason for leaving: Company underwent significant changes/top-level management heavy—was let go with severance pay. Company sold to Carrols Corp shortly after.
Senior District Manager
Popeye’s & Burger King
Memphis
02.2001 - 10.2009
- Annual Sales $1.5 Million to $2 Million (per store)
- Maintained profitability for $12-$15 Million annual budget for dual brands; directly supervised 12 stores (8 Burger Kings / 4 Popeye's)corrected sales and profit issues
- Recognized as Top Performing Senior District Manager of the year 4 timesresearched, developed, organized and implemented highly effective operational restaurant set-ups
- Awarded Top District Managerkey accomplishments for speed of service/guest satisfaction; averaged 90%+ (Gold Standard) during visitation for District Operations Excellence Review
- Turnover of management staff below 20% and crew turnover rate below 10%
- Opened/established new storesall documentation, manual, policies and procedures in place
- Transitioned stores/pioneered 24-hour serviceconcurrently conducted P&L reviews for each
- Developed/promoted 10 Store Managers, 50+ Assistant Managers, and 2 District Managers
- Reason for leaving: Resigned; lost multiple members of immediate family in a small windowreturned home to manage estates but continued Food Safety Ambassador work with National Restaurant Association.
District Manager
Burger King
Bossier City
01.1994 - 01.2001
Multi-Unit Supervisor
Pizza Hut
Shreveport
01.1991 - 01.1994
Finance Specialist Director
United States Army
Fort Jackson
01.1987 - 01.1993
Education
Diploma -
Fair Park High School
Shreveport, LAA.A. Degree - Business Management
Louisiana Tech University
Ruston, LACertifications Training
- Certified Restaurant Trainer / ServSafe Instructor
- Registered ServSafe Examination Proctor
- Restaurant ServSafe Certification
- Advanced Restaurant Operations Certification
- Leading Foundations Training Certification
- Guest Service Expert & Advanced Guest Service Training
- People Winning Edge Training
- Basic Management and Supervisor Skills Training
- Communications Skills and Transition Work Shop
- Financial Administration Courses
Timeline
Food Safety Ambassador
National Restaurant Association
12.2017 - Current
District Manager
Burger King
11.2010 - 12.2017
Senior District Manager
Popeye’s & Burger King
02.2001 - 10.2009
District Manager
Burger King
01.1994 - 01.2001
Multi-Unit Supervisor
Pizza Hut
01.1991 - 01.1994
Finance Specialist Director
United States Army
01.1987 - 01.1993
Diploma -
Fair Park High School
A.A. Degree - Business Management
Louisiana Tech University
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