Mark Lawrence Pacleb
Azusa,CA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Soldier 92A Automated Logistics
United States Army (Reserves)
09.2017 - Current
- Confirmed proper unloading of incoming supplies and equipment and placed in respective storage areas
- Managed and provided assistance to soldiers in materials management, logistics and supply
- Established and oversaw stock lists, inventory records and supply records
- Checked incoming shipments to verify quantities against purchase orders
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Operated and maintained armored vehicles.
Mental Health Counselor
Community Care Center
04.2018 - 10.2019
- Assisted clients with identifying feelings and behaviors by asking open-ended questions
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds
- Conferred with clients to discuss treatment options and therapy goals
- Documented service plans, treatment reports and progress notes
- Organized treatment projects that focused on problem solving skills and creative thinking
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
Patient Care Coordinator
Titanium Healthcare
11.2019 - 01.2022
- Reviews data and interviews potential members to verify eligibility for enrollment in the Health Homes Program (HHP) and completes referral process when necessary
- Orients and educates members and their families by meeting with them to explain the role of the Care Coordinator, initiate a care plan, and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with their healthcare providers
- Works with healthcare professionals, community and social support services, and other company employees
- Documents evidence of care in the member's record in a concise and timely manner using the EHR system
- Routinely checks in or schedules appointments with assigned members and maintains documentation of all member encounters to complete established reporting requirements
- Communicates with providers and care team regarding the members progress and care needs
- Identifies and follows-up on all referrals made to assure continuity of care and that member/family needs have been met
- Addresses member questions and processes member requests in a timely manner
- Investigates and directs member inquiries or complaints to appropriate staff members and follows up to ensure satisfactory resolution
- Maintains knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance and food assistance
- Follows established protocol around patients experiencing pain, safety concerns and/or mental health concerns and creates safety plans, if necessary
Lead Care Manager
Titanium Healthcare
01.2022 - 10.2023
- Communicated with patients to ensure quality of care and develop care plans
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Established a strong work network by building professional relationships with physicians and fellow employees
- Educated and counseled patients and caregivers on diagnoses, treatment and therapy options, disease management and medication
- Submitted various medication requests electronically
- Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines
Train Attendant
Amtrak
10.2023 - Current
- Facilitated smooth boarding procedures by guiding passengers to their assigned seats in an organized manner.
- Contributed to a positive workplace culture by promoting teamwork, professionalism, and a strong work ethic among colleagues.
- Ensured safety of passengers by conducting regular train car inspections and reporting any issues or concerns.
- Assisted passengers with luggage storage, effectively utilizing available space for maximum efficiency.
- Managed emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Participated in regular training sessions to stay updated on industry regulations, safety protocols, and best practices for delivering excellent customer service in a railway setting.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Explained rules to passengers and helped correctly transfer between lines.
- Served passengers food and beverages and dispensed items for comfort and entertainment.
- Delivered informative announcements over the train''s public address system regarding upcoming stops, delays, or other relevant updates.
- Resolved passenger complaints professionally, finding solutions that maintained high levels of customer satisfaction while adhering to company policies.
Education
Bachelor of Science - Hotel and Restaurant Management
Araullo University
06.2016
Skills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Team collaboration
- Effective communication
- Decision-making
- Team building
- Professionalism
- Safety monitoring
- Attendance recording
- Adaptability
- Stress management
Certification
- Automated Logistics, Army Quartermaster Center and School, Fort Lee VA, 05/01/19
- Information Technology, Far Eastern University, Manila Philippines
Hobbies and Interests
- I love playing basketball and listening to music.
- I do enjoy outdoor activities such as hiking, camping and water sports.
- I do love learning new things like cooking different dishes whenever I have my free time.
Languages
Tagalog
Full Professional
English
Full Professional
Timeline
Train Attendant
Amtrak
10.2023 - Current
Lead Care Manager
Titanium Healthcare
01.2022 - 10.2023
Patient Care Coordinator
Titanium Healthcare
11.2019 - 01.2022
Mental Health Counselor
Community Care Center
04.2018 - 10.2019
Soldier 92A Automated Logistics
United States Army (Reserves)
09.2017 - Current
Bachelor of Science - Hotel and Restaurant Management
Araullo University
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