Mark Leary
Farmville
Summary
Experienced and forward-thinking Customer Success and IT Leader with over 20 years of success driving technology adoption, building high-performing teams, and managing enterprise-level projects across SaaS, higher education, and K–12. Skilled in strategic planning, implementation leadership, academic technologies, and executive collaboration. Adept at improving customer experience and delivering impactful, data-driven solutions in remote environments.
Overview
23
23
years of professional experience
Work History
Director of Customer Success
Pathify
02.2021 - 06.2025
- Led end-to-end implementation of the Pathify platform from post-sale onboarding to successful go-live.
- Hired, trained, and managed an 8-person team responsible for technical implementation and customer support.
- Selected, configured, and led the rollout of Jira as the helpdesk platform, establishing workflows and SLAs.
- Designed and launched a customer-facing online community to drive engagement and self-service support.
- Conducted strategic product demos for prospective clients to support sales and solution alignment.
- Led change management efforts and created scalable customer training, onboarding, and support materials.
IT Director – Daytona Beach Campus
Embry-Riddle Aeronautical University
06.2020 - 02.2021
- Directed Desktop Support, A/V, and Instructional Technology teams across campus.
- Created and implemented classroom tech strategy supporting hybrid education models.
- Managed $1.5M operational and capital budgets; ensured long-term IT infrastructure success.
- Acted as liaison between campus stakeholders and central IT.
Director of Academic Technology
Embry-Riddle Worldwide
06.2013 - 06.2020
- Oversaw technology integration across 135+ global academic locations with LMS (Canvas).
- Managed eLearning systems, virtual classrooms (Zoom, Adobe Connect), and video tools.
- Directed training initiatives and certifications for faculty and staff globally.
- Partnered with academic leadership to design scalable digital learning environments.
Adjunct Instructor – Introduction to Computers (CSCI 109)
Embry-Riddle Worldwide
06.2015 - 01.2020
- Taught online courses on computer literacy, Microsoft Office, cybersecurity, and hardware/software basics.
- Co-designed course content and applied modern instructional methodologies.
Assistant Director, Learning Technologies & Field Support
Volusia County Schools
01.2007 - 06.2013
- Managed $10M+ annual technology budget for over 5000 classrooms.
- Led implementation of 2000+ iPads/iPods across 30+ schools.
- Developed Bring Your Own Technology (BYOT) program and SharePoint-based collaboration tools.
- Supervised 40+ technical and instructional staff supporting all district classroom technology.
Instructional Technology Specialist
Volusia County Schools
08.2006 - 01.2007
- Developed and delivered PD sessions on Microsoft Office, Adobe Connect, and Promethean tools.
- Led software acquisition and teacher training across the district.
Social Science Teacher
Volusia County Schools
01.2002 - 08.2006
- Taught AP and Honors U.S. Government, World History, and Psychology.
- Pioneered early ed-tech integration and blended learning strategies.
Education
M.A. Educational Technology - undefined
University of Central Florida
Orlando, FL01.2005
B.S. Secondary Ed - Social Science
University of Central Florida
Orlando, FL01.2003
A.A. General Education - undefined
Daytona State College
Daytona Beach, FL01.2000
A.S. General Business - undefined
Community College of RI
Warwick, RI01.1992
Skills
- Salesforce
- Jira
- Camtasia
- Snagit
- ChatGPT
- Microsoft Office 365
- Google Workspace
- Canvas LMS
- Zoom
- Adobe Connect
- SharePoint
- Slack
- EdTech platforms (eg, Turnitin, Respondus, Kaltura)
CORE COMPETENCIES
- Change & Project Management, Customer Success Strategy
- IT & Academic Technology Leadership
- Helpdesk Implementation & Leadership
- SaaS Implementation & Support
- Team Building & Coaching
- Remote Operations Management
- Cross-functional Collaboration
- Learning Management Systems (LMS)
- Vendor & Budget Management
- Instructional Design & Training
Timeline
Director of Customer Success
Pathify
02.2021 - 06.2025
IT Director – Daytona Beach Campus
Embry-Riddle Aeronautical University
06.2020 - 02.2021
Adjunct Instructor – Introduction to Computers (CSCI 109)
Embry-Riddle Worldwide
06.2015 - 01.2020
Director of Academic Technology
Embry-Riddle Worldwide
06.2013 - 06.2020
Assistant Director, Learning Technologies & Field Support
Volusia County Schools
01.2007 - 06.2013
Instructional Technology Specialist
Volusia County Schools
08.2006 - 01.2007
Social Science Teacher
Volusia County Schools
01.2002 - 08.2006
M.A. Educational Technology - undefined
University of Central Florida
B.S. Secondary Ed - Social Science
University of Central Florida
A.A. General Education - undefined
Daytona State College
A.S. General Business - undefined
Community College of RI
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