Mark Ledford
Morganton,NC
Summary
Driven Assistant Project Manager with a proven track record, showcasing expertise in project planning and risk management. Excelled in delivering projects on time, enhancing client satisfaction, and maintaining safety standards. Demonstrated exceptional problem-solving and professional communication skills, contributing to a significant improvement in project efficiency and client relationships.
Overview
40
40
years of professional experience
Work History
Assistant Project Manager
Cottonwood Builders
11.2023 - 08.2024
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication with project supervisors, providing updates on progress and addressing concerns
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
- Partnered with project team members to identify and quickly address problems.
- Identified and resolved risks to minimize project disruption.
Residential/Commercial Sub Contractor
Self Employed
06.2000 - 11.2023
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Led projects from design to completion to attain highest levels of customer satisfaction.
Retail Sales Manager
Lowes Home Improvment
12.1984 - 06.2000
- Facilitated high volumes of cash, credit, and gift card transactions.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Led the development and implementation of store policy.
Education
History -
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Project monitoring
- Project Planning
- Project Scheduling
- Quality Control
- Risk Management
- Project Planning Oversight
- Schedule Management
- Problem-Solving
- Detail Oriented
- Conflict Resolution
- Creative Thinking
- Idea Development and Brainstorming
- Performance monitoring
- Professionalism
- Problem-solving aptitude
Timeline
Assistant Project Manager
Cottonwood Builders
11.2023 - 08.2024
Residential/Commercial Sub Contractor
Self Employed
06.2000 - 11.2023
Retail Sales Manager
Lowes Home Improvment
12.1984 - 06.2000
History -
University of North Carolina At Chapel Hill