Mark Lee

· Implemented strategic initiatives to prepare the organization for growth from 20 campuses to 45 campuses – focusing on expansion plans, employee retention and financial positioning

· Increased organizational alignment with OKR development and process improvement

· Strengthened instruction program implementation with maximized staff effectiveness

· Optimized data systems through the design of Business Intelligence tools

· Co-founded the company to provide technology services and solutions (including product development and systems integration) to both the Real Estate sector and the wider market

· Built global relationships with strategic partners to expand business management services portfolio

· Managed technical teams across the Americas, Asia and Oceania

· Full P&L accountability – managing growth across the business of 300% year-on-year

· Strategic leadership – ensuring 100% of EBITDA budget achievement

· Full P&L accountability with a focus on dual transformation: maximizing existing customer offerings and introducing new growth opportunities. New growth category sales increased to $15M (18% of total).

· Global operations leadership - covering product manufacture, logistics, analytics and business intelligence

· M&A: Headed the local process to ensure a successful sale of Spicers Oceania to an international buyer

· Chaired the national sales & merchandising teams for the new-growth, adjacent categories (Technology, Cleaning & Hygiene, and Cafeteria) – covering $140M+ sales and achieving 20% annual sales growth

· Redesigned the production & sales program for the core paper category – resulting in growth for the $30M category and a $3.5M enhancement to net profit

· Project leadership including product management, marketing development and manufacturing control

· Orchestrated operational process improvement for partner and customer engagement

· Executed strategic negotiations and business development efforts with key international partners

· Inspired cross-functional teams to drive change and operational improvement across the business – closing off 30+ projects and making a significant impact to operational efficiency & costs (over $2M reduction)

· Implemented CRM (Salesforce) plugins to control sales pipeline – hardware sales revenue grown by 15%

· Ensured the right people, technology, infrastructure, and processes in place to drive business growth – covering sales, service delivery, product development, project management, and business intelligence

· Controlled strategic contract management (including Government contracts)

· Short-term contract to lead and grow the business, establish process & policies, and set strategic direction

· Achieved year-on-year revenue and net profit growth of 120%

· Effectively scaled business development with headcount growth of 100%

· Built partner relationships to successfully plan and launch an expanded installation fleet

· Oversaw an independent business unit with full P&L accountability - covering sales, marketing, merchandising, supply chain, and support teams

· Successfully developed strategic accounts and new business opportunities, resulting in business growth of over 50% from 2008 to 2013 – increasing turnover from $20M to $30M

· Led the technical development team to redesign and integrate the business unit’s Ecommerce applications, processes and infrastructure

· Steering Committee member for international business development across the Asia Pacific region

• · Drove growth in the business unit through leadership of sales and support teams – sales increased by 10%

· Successful in finding opportunities to streamline the business and improve revenue and profit growth

· Comprehensive role covered financial planning, profitability analysis, and strategy management

· Contract role to manage and control daily, and weekly, sales data from over 350 stores across the United Kingdom

· Led process re-development and performance analysis

· Contract role covering financial management functions for various clients

· Successfully worked with clients to drive business process re-engineering, while developing financial analysis and reporting

· Contract role responsible for leading a team to ensure all bank account and retail shop accounts were reconciled

· Team member driving the business services (bank reconciliation process) link for the merger with the Imperial Cancer Research Fund

· Contract role working within the Engagement Management team for Project Creation

· Responsible for managing the collection, processing, and analysis of program control data