Summary
Overview
Work History
Education
Skills
Timeline
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Mark Lehner

Kalamazoo,MI

Summary

Dynamic professional with a track record of enhancing customer satisfaction and streamlining operations at Bittersweet Ski Resort. Expert in safety monitoring and guest assistance, demonstrated through successful management roles and ownership of Baked Pizzeria and Craft Brew Tours.

Overview

8
8
years of professional experience

Work History

Lift Operator

Bittersweet Ski Resort
Otsego, MI
01.2025 - Current
  • Learned and enforced lift rules, policies and procedures.
  • Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
  • Performed pre-operation inspections and post-operation shutdown procedures.
  • Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.

Owner/Operator Chef

Baked Pizzeria
Santa Ana, CA
02.2022 - 08.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business
  • Coordinated and organized schedules.
  • Managed sanitary protocols to maintain high-quality culinary outputs.
  • Conducted cooking activities in addition to managing finances.

Manager

Santa Ana River Brewing Company
Santa Ana, CA
04.2018 - 08.2024

Managed bar inventory and orders smoothly.

Oversaw daily operations, ensuring alignment with company goals.

Produced a variety of beer styles using traditional brewing techniques.

Developed and implemented innovative marketing strategies.

Collaborated with stakeholders to achieve targeted organizational goals.

Owner/Operator Bus Driver

Craft Brew Tours
Orange, CA
08.2017 - 02.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and create an optimal experience

Education

High School Diploma -

Watkins Mill High School
Montgomery Village, MD
05.1999

Skills

  • Heavy lifting
  • Safety monitoring
  • Guest assistance
  • OSHA compliance

Timeline

Lift Operator

Bittersweet Ski Resort
01.2025 - Current

Owner/Operator Chef

Baked Pizzeria
02.2022 - 08.2025

Manager

Santa Ana River Brewing Company
04.2018 - 08.2024

Owner/Operator Bus Driver

Craft Brew Tours
08.2017 - 02.2024

High School Diploma -

Watkins Mill High School
Mark Lehner