Mark Leonard
Tampa,FL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager of Residential Market Development
Spectrum
07.2023 - 01.2025
- Led the Rural Expansion Project State of Florida
- Direct and supervise team of 15 employees in daily operations.
- Track progress on projects and provide timely feedback to staff members.
- Conduct weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruit, hire, train, mentor, coach, evaluate, and terminate staff as necessary.
- Monitor employee productivity levels on a regular basis to identify areas of improvement.
- Develop and implement operational procedures to ensure efficiency and accuracy of workflows.
- Perform daily audits on new business orders to avoid possible fraudulent sales.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Conducted market research to identify potential customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Collaborated with marketing team to develop promotional materials for clients.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Account Manager, Marketing
Spectrum
08.2020 - 07.2023
- Nurtured a culture of accountability within the team by setting clear expectations, providing constructive feedback, and recognizing outstanding performance.
- Streamlined internal processes to ensure smooth collaboration between various departments involved in indirect sales operations.
- Enhanced team performance by implementing effective coaching and professional development programs for indirect sales representatives.
- Improved overall business efficiency through the analysis of sales data, identification of trends, and implementation of appropriate adjustments to strategies.
- Boosted indirect sales revenue by developing and executing strategic sales plans.
- Secured long-term partnerships with key accounts by understanding their needs and delivering customized solutions that met their objectives.
Customer Success Manager
Blue Cross Blue Shield of Massachusetts
07.2013 - 06.2020
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Territory Sales Manager
Verizon Fios
09.2010 - 06.2013
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Increased sales revenue by developing and implementing strategic territory plans.
- Established strong relationships with key clients, boosting customer retention rates.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
Sales Associate
Circuit City Stores
09.2007 - 03.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Healthcare Administration with Medical Billing and Coding
Quincy College
Plymouth, MA05.2020
Skills
- Business Development
- Strategic Planning
- Operations Management
- Staff Management
- Client Success
- Goal-Oriented
- Training and Mentoring
- Project Management
- Team leadership
Certification
- Licensed Real Estate Sales Associate in Florida. License # SL3610828
- Remote Notary State of Florida
Accomplishments
- Led the Rural Expansion Project in the State of Florida.
- Directed and supervised a team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas for improvement.
- Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
- Performed daily audits on new business orders to avoid potential fraudulent sales.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Conducted market research to identify potential customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- CRM Platinum Service Award winner in 2016, 2017, 2018, and 2019 for Highest Scoring Medicare Market Associate.
Languages
English
Timeline
Manager of Residential Market Development
Spectrum
07.2023 - 01.2025
Account Manager, Marketing
Spectrum
08.2020 - 07.2023
Customer Success Manager
Blue Cross Blue Shield of Massachusetts
07.2013 - 06.2020
Territory Sales Manager
Verizon Fios
09.2010 - 06.2013
Sales Associate
Circuit City Stores
09.2007 - 03.2009
Bachelor of Arts - Healthcare Administration with Medical Billing and Coding
Quincy College
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