Mark Leotti
Williamstown
Summary
Accomplished and energetic leader with a solid history of achievement in general management. Highly motivated professional known for strong organizational and prioritization abilities. Demonstrated expertise in problem-solving, customer service, and inventory control.
Overview
25
25
years of professional experience
1
1
Certification
Work History
CHEF/Senior Kitchen Manager
Blue Heron Restaurant
03.2024 - 11.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
SERVER
Luna Rossa Biagio Lamberti
04.2017 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
General Manager
Clancy's Pub
08.2007 - 01.2017
- Oversaw all aspects of day to day operations of a busy restaurant/pub
- Review menus and analyze recipes to determine labor and overhead costs
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Create specialty dishes and develop recipes to be used in dining facilities
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
- Establish standards for personnel performance and customer service
- Schedule staff hours and assign duties
- Maintain food and equipment inventories, and keep inventory records
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
Truck Driver
US Food Service
07.1999 - 08.2007
- Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
- Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned
- Collect delivery instructions from appropriate sources, verifying instructions and routes
- Obtain receipts or signatures for delivered goods and collect payment for services when required
- Operate equipment, such as truck cab computers, CB radios, and telephones, to exchange necessary information with bases, supervisors, or other drivers
- Read and interpret maps to determine vehicle routes
- Follow special cargo-related procedures, such as checking refrigeration systems for frozen foods or providing food or water for livestock
- Load and unload trucks, or help others with loading and unloading, operating any special loading-related equipment on vehicles and using other equipment as necessary
- Place empty carts and pallets in trailers so they will be available to facilitate placement and movement of goods
Education
High School Diploma -
Overbrook High School
Pine Hill, NJ06.1988
Skills
- Administration and Management
- Service Orientation
- Time Management
- Management of Financial Resources
- Troubleshooting
- Customer and Personal Service
- Critical Thinking
- Negotiation
- Management of Material Resources
- Operation and Control
- Cooking techniques
- Knife skills
- Customer service
- Food safety and sanitation
- Kitchen management
- Attention to detail
Certification
- ServSafe Food Handler's Certification
- Forklift
Timeline
CHEF/Senior Kitchen Manager
Blue Heron Restaurant
03.2024 - 11.2024
SERVER
Luna Rossa Biagio Lamberti
04.2017 - 03.2024
General Manager
Clancy's Pub
08.2007 - 01.2017
Truck Driver
US Food Service
07.1999 - 08.2007
- ServSafe Food Handler's Certification
- Forklift
High School Diploma -
Overbrook High School
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