Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
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Mark Lerseth

Mark Lerseth

Denver,CO

Summary

Dynamic professional with a proven track record at Technology Integration Group, adept in customer service and problem-solving. Excelled in triage and troubleshooting, enhancing customer satisfaction and operational efficiency. Skilled in quality assurance and adaptability, consistently delivering excellence in fast-paced environments. Demonstrates exceptional teamwork and communication abilities, driving positive outcomes and workplace harmony. Friendly professional with troubleshooting and testing proficiencies. Hardworking individual comfortable working in solitary role or with dedicated team. Offering several years of diversified installation experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Uber Driver

Uber Technologies Inc.
Denver, CO
08.2018 - 03.2025
  • Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
  • Assisted customers with setting up mobile payment methods for rideshare services.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Greeted customers and provided them with information about the rideshare service.
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Established positive relationships with customers through courteous interactions.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Offered riders information about local attractions and restaurants.

Assistant Manager

Dairy Queen
Denver, CO
01.2020 - 01.2024
  • Provide weekly schedules
  • Ensure employees make shifts and cover any last minute changes
  • Maintain Soft serve and slushie machines
  • Receive and stock orders
  • De-escalate customer issues
  • Integrate systems to help employees perform more efficiently
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Bench Technician/Warehouse Associate

Technology Ingration Group
Louisville, CO
01.2020 - 01.2022
  • Diagnose and repair 20+ Chromebooks per day
  • Receive, assign and box up Chromebooks sent to various School Districts
  • Use Google sheets to archive received, and repaired Chromebooks
  • Study and obtain certification for PC diagnostics
  • Image and test devices for School Districts
  • Work as a team with employees to meet shipping deadlines
  • Calibrated instruments according to manufacturer's specifications.
  • Utilized automated testing software to diagnose system problems quickly.
  • Maintained inventory of spare parts for laboratory equipment.
  • Analyzed data from diagnostic tests to determine necessary repairs or adjustments.
  • Installed software upgrades for lab computers in order to ensure compatibility with new hardware components.
  • Troubleshot mechanical, electrical, and pneumatic systems to identify malfunctions.
  • Performed quality control checks on finished products prior to shipment.
  • Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
  • Assembled and mounted electronic equipment following technical guidelines and safety standards.
  • Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
  • Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
  • Tested and troubleshot systems to alleviate potential issues.

Education

Network Admin Certification -

MyComputerCareer
03.2025

Skills

  • Excellent listener
  • Friendly
  • Courteous
  • Service oriented
  • Team minded
  • Athletic
  • Triage and troubleshooting
  • Quality assurance
  • Solid written & verbal communication
  • Problem-solving
  • Time management
  • Punctuality
  • Customer service
  • Adaptability and flexibility

Hobbies and Interests

  • Ice Hockey
  • Gaming
  • Movies
  • Books
  • Travel
  • Great food
  • Blood Donor

Certification

  • Currently attending school to obtain certifications in CompTIA A+, Network+, Security+.
  • Also Certifications in Microsoft Azure and AI
  • Linux Essentials

Timeline

Assistant Manager

Dairy Queen
01.2020 - 01.2024

Bench Technician/Warehouse Associate

Technology Ingration Group
01.2020 - 01.2022

Uber Driver

Uber Technologies Inc.
08.2018 - 03.2025

Network Admin Certification -

MyComputerCareer

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Mark Lerseth