Mark Levine
Indianapolis,IN
Summary
Intelligent Research Scientist with demonstrated record of accomplishment in aligning HR strategies with organizational goals and standards. Research-oriented and attentive with respectful and resilient approach. Looking to apply 25+ years' experience to challenging new position with room for advancement
Overview
36
36
years of professional experience
Work History
Calibration Technician
Rainin, Inc
Oakland, CA
10.2021 - Current
- Completed all necessary paperwork for service calls in a timely manner.
- Adjusted functional parts of devices or control instruments according to specifications.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Calibrated instruments according to established procedures.
- Collaborated with team members to assess equipment performance needs.
- Trained customers on equipment after installation.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Drove and maintained company vehicle, keeping in peak condition.
- Completed scheduled appointments on time to drive quality service.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Observed field safety protocols to prevent injuries and accidents.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Maintained customer records and updated software applications as required.
- Explained and demonstrated equipment operations to customer.
- Mentored and trained new employees on processes, flow and safety procedures.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Kept records of parts and equipment used in projects to update inventory.
- Installed new components or replaced defective parts to restore functionality.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained schedule of class assignments to meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Pharmaceutical Research Scientist
CoreRx, Inc
Clearwater, FL
09.2012 - 06.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Aspectic Technician
Cook Pharmica
Bloomington, IN
03.2011 - 04.2012
- Inspected equipment for cleanliness and functionality before use.
- Monitored production equipment to ensure proper functioning and safety compliance.
- Followed standard operating procedures for handling hazardous materials safely.
- Added neutralizing agents to products and pumped products through filters to remove impurities.
- Participated in team meetings to discuss issues related to production operations or safety concerns.
- Identified issues promptly and immediately notified supervisor regarding potential project delays.
- Managed inventory levels by ordering supplies as needed based on forecast demand.
- Assisted with the development of new processes and techniques to improve product quality.
- Reviewed batch records for accuracy prior to release of product into inventory.
- Tested product samples for specific gravity, chemical characteristics, pH levels, concentrations and viscosities.
- Maintained accurate records of raw materials, finished products, and production processes.
- Ensured that all documentation associated with production is completed accurately and timely.
- Verified that all components used in the manufacturing process meet specified standards.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Production Technician
Perrigo Pharmaceuticals
Holland, MI
10.2007 - 10.2010
- Assisted in the set-up and operation of production equipment.
- Performed quality control checks on products to ensure compliance with standards.
- Calibrated or adjusted equipment using calipers, micrometers or ring gauges.
- Compiled and evaluated statistical data to determine and maintain product quality and reliability.
- Tested selected products for performance characteristics or adherence to specifications.
- Kept production logs and maintained job material inventory.
- Adhered to regulations and procedures for health, safety and environmental compliance.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
- Utilized calipers, micrometers and height gauges to calibrate or adjust equipment.
- Calibrated and adjusted equipment using calipers, micrometers, height gauges, protractors and ring gauges.
- Supported field personnel and engineering staff in production data management.
- Safely operated forklift to transport materials around facility.
- Stayed up-to-date with successful methods of production and equipment maintenance procedures.
- Tested products or subassemblies for functionality or quality.
- Inspected machinery and equipment to quickly diagnose malfunctions.
- Reported and documented unsafe conditions and faulty equipment.
- Documented production logs by entering data into computer system.
- Assisted with testing for quality control and corrections.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Inspected raw material supplies upon arrival at the facility for conformance with requirements.
- Adhered strictly to established policies, procedures, protocols and safety guidelines at all times.
Owner/Operator Truck Driver
Levine Enterprise,Inc
South Haven, MI
10.2003 - 10.2007
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Communicated with customers regarding delivery times and location details.
- Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
- Performed basic troubleshooting on mechanical components when necessary.
- Reported any incidents or accidents to management immediately upon occurrence.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Completed daily pre-trip inspection checklists for assigned vehicle.
- Consistently monitored traffic conditions and adjusted routes accordingly.
- Developed positive relationships with customers by providing excellent customer service.
- Maintained accurate mileage logs and other required documentation.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Retained valid proof of insurance and registration in vehicles.
- Read and interpreted maps to determine vehicle routes.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Delivered customer orders to homes and places of business within established time frames.
- Recorded expenses and maintained receipts.
Pharmaceutical Chemical Operator
Wykoff Chemical Co.
South Haven, MI
09.1987 - 09.2002
- Cleaned work areas, tanks, vessels, piping systems, filters and other related components as part of routine maintenance activities.
- Followed standard operating procedures for all tasks performed within the plant environment.
- Reviewed batch records for accuracy prior to completion of each job run.
- Operated fork trucks safely and reported process upsets, chemical releases and security events to appropriate departments.
- Added neutralizing agents to products and pumped products through filters to remove impurities.
- Made decisions and executed changes based on process data, quality checks and test results to keep products at target and within specifications.
- Identified issues promptly and immediately notified supervisor regarding potential project delays.
- Tested product samples for specific gravity, chemical characteristics, pH levels, concentrations and viscosities.
- Operated equipment to transfer chemicals to and from storage tanks.
- Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals.
Pharmaceutical Quality Assurance
Wyckoff Chemical Co.
South Haven, MI
09.1987 - 09.2002
- Maintained accurate records of test results, inspection data, and corrective actions taken when necessary.
- Prepared reports summarizing findings from inspections and testing activities.
- Developed standard operating procedures for quality control processes.
- Assisted with developing policies and procedures related to quality assurance standards.
- Provided feedback to management on process improvements needed in order to meet customer requirements.
- Evaluated supplier performance based on their ability to meet established standards for quality control.
- Participated in internal audits of manufacturing processes in order to identify areas needing improvement.
- Recommended changes in methods or procedures used during the production process when necessary.
- Collaborated with other departments within the organization including engineering, manufacturing, sales., in order to resolve any issues related to product quality.
- Inspected [Product] during and after manufacturing.
- Recommended improvement measures to production process to meet quality control standards.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Education
High School Diploma -
LC Mohr Highschool
South Haven, MI06-1985
Skills
- Workflow Optimization
- Drug Inventory Management
- Billing Support
- Order Verification
- FDA Compliance
- Medication Dispensing
- Ordering and Stocking Medications
- Quality Assurance and Control
- Resolving Customer Issues
- Problem-Solving Skills
- Operations Support
- Aseptic Techniques
- Troubleshooting Malfunctioning Equipment
- Stocking Shelves
- New Hire Onboarding
- Team Collaboration
- Proper Labeling Procedures
Accomplishments
- Brought to market, first ever FDA approved Peanut Allergen Medication.
- Co developer of antibiotic, directed towards the regrowth of coral in the Florida Keys.
- Assistant Manager of Controlled Substance.
Affiliations
- Martial arts
- Fitness
- Guitar
- Reading
- Drawing
References
References available upon request.
Timeline
Calibration Technician
Rainin, Inc
10.2021 - Current
Pharmaceutical Research Scientist
CoreRx, Inc
09.2012 - 06.2021
Aspectic Technician
Cook Pharmica
03.2011 - 04.2012
Production Technician
Perrigo Pharmaceuticals
10.2007 - 10.2010
Owner/Operator Truck Driver
Levine Enterprise,Inc
10.2003 - 10.2007
Pharmaceutical Chemical Operator
Wykoff Chemical Co.
09.1987 - 09.2002
Pharmaceutical Quality Assurance
Wyckoff Chemical Co.
09.1987 - 09.2002
High School Diploma -
LC Mohr Highschool
Similar Profiles
Yuliya StupfelYuliya Stupfel
Professional Calibration Technician at RaininProfessional Calibration Technician at Rainin
Kyle Norvin CastroKyle Norvin Castro
Technician at Rainin InstrumentTechnician at Rainin Instrument
Brenda CamarenaBrenda Camarena
Multi-Household Manager at RAININ FAMILYMulti-Household Manager at RAININ FAMILY