Mark Levy
Aurora,IL
Summary
I am a transportation Professional with 30 years of experience in the transportation industry. I have experience in COD Sales, Inside Sales, Outside Sales, Business Development, Supervision, Dispatch, Operations, Customer Service and Telemarketing. I am just as comfortable with walk in appointments to estimate and close sales to residential and business customers as I am with inside sales and cold calling. I draw on my experience from being a Leader,Supervisor , Project Manager, and Business Owner to assist me in the sales and management side of the business. My industry sales background includes Residential COD sales, Businesses, Industrial sales, and Decommissions.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Inside Sales Manager
Bell Moving & Storage, Inc.
Fairfield, Ohio
04.2023 - Current
- Relationship based Salesperson that utilizes my ability to connect with others to aid in the performance and function of the sales role
- Facilitate, handle and distribute all incoming leads that come in through company sales phone line, as well as directly through the company's website to the proper channels based on the customers assessed needs, as well as keep records of their results for our weekly meetings
- While in the performance of this role I qualify, disqualify, sell and book moving related services to incoming prospects based on my wealth of knowledge of the moving industry, as well as utilizing the company's CRM system called MoveGistics and Wheaton Van Lines system called Access
- Closing ratio average of 50%, with a Sales average of 1 in 7.25 leads responded to that come through our CRM system, as well as phone calls, and other sources.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Evaluated and optimized commercial contracts and sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
- Self-motivated, with a strong sense of personal responsibility.
VP Sales & Business Development
The Move Advisors
02.2020 - 05.2023
- Work with homeowners, Commercial, Office, Warehousing and Industrial businesses on how to move homes or their companies products or supplies on small to medium scale.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Resolved issues and recommended actions based on production and compliance reports.
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
- Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
- Developed and executed targeted business development initiatives, leading to expansion of company''s client base.
- Walk in site visits to Property Managers, Facilities Managers and Branch Managers in order to setup appointments for presentations for our company or onsite estimates.
- Attend Chamber of Commerce meetings in order to connect with local business owners and members.
- Perform cold calls from home or office using, Salesforce CRM System, Linkedin, TMI and Wendover lead lists in order to set up appointments for estimates.
- Market our product on a national level through phone calls, print and web ads and websites.
- Spearheaded cross-functional initiatives to achieve business goals for bottom-line profits.
Taekwondo Instructor
Tysons Taekwondo
10.2015 - 09.2022
- Teach the fundamentals and philosophies of the Korean Martial Art to children and adults
- Spearhead an anti bullying campaign at Tysons Taekwondo and Eola Community Center in Aurora, IL
- Fostered strong relationships with parents and guardians to encourage open communication regarding student progress.
- Supported students'' participation in competitions, providing guidance on strategy development, mental preparation techniques, and sportsmanship principles.
- Enhanced students'' physical fitness levels through rigorous exercise routines and targeted drills.
- Continually updated personal knowledge of Taekwondo techniques, trends, and best practices to provide expert instruction for all participants.
Move Coordinator
Urban Relocation Systems
05.2021 - 06.2021
- Contract fulfilled
- Generated detailed reports on completed moves for upper management review, enabling data-driven decision-making within the organization.
- Collaborated with sales teams to provide accurate moving estimates, resulting in higher conversion rates from quotes to booked moves.
- Negotiated favorable contracts with vendors, resulting in cost savings for both the company and clients.
- Ensured timely completion of moves by closely monitoring project timelines and adjusting resources as needed.
- Reduced client complaints by proactively addressing potential issues and providing timely updates on move progress.
- Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
Business Development/Relocation Specialist
MAC Logistics
02.2019 - 12.2019
- Specialize in working with Commercial, Office, Warehousing and Industrial businesses on how to move their companies.
- Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.
- Developed strong partnerships with local businesses to provide additional resources and support for relocating clients during their transition period.
- Perform walk in site visits to Property Managers, Facilities Managers and Branch Managers in order to setup appointments for presentations for our company.
- Attend weekly Chamber of Commerce meetings in order to connect with local business owners and members.
- Perform cold calls from home or office using TMI and Wendover lead lists in order to set up appointments for estimates.
- Market our product on a local level through print ads and websites.
Assistant Operations Manager/Dispatcher
All My Sons Moving & Storage
05.2018 - 02.2019
- Operations, Inside Sales, Cold Calling, Fleet Management, Materials Management, Field Supervisor/Trainer, Dispatch, Crisis Management, Move Coordination.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Communicated with customers to assess satisfaction with products and services received.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with Operations Manager in different operational issues and promotional activities.
Sales Business Development
Two Brothers Moving, Inc.
10.2014 - 05.2018
- Performed over the phone and on site estimates for Local, Long Distance, Office and Residential Relocation's.
- Ensured seamless order processing by liaising closely with internal departments such as logistics, finance, and legal teams during deal closure stages.
- Implemented innovative sales strategies to penetrate competitive markets and secure valuable contracts.
- Boosted sales revenue by identifying and pursuing new business opportunities within the target market.
- Maximized lead generation through effective networking at industry events and conferences.
- Analyzed competitor offerings to maintain a thorough understanding of market dynamics and devise appropriate counter-strategies.
- Optimized sales pipeline management by regularly updating and maintaining accurate records of all leads, contacts, and accounts in the CRM system.
- Delivered engaging presentations to prospective clients, effectively communicating the value proposition of products/services offered.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Local & Interstate Move Consultant
MiniMoves, Inc
04.2016 - 12.2016
- Assist consumers in finding suitable and affordable solutions to moving small shipments of durable, fragile or tangible items
- Personally responsible for nearly $500,000 in Sales during my 9 month tenure
- Was top 3 in Sales 5 times during my 9 month tenure.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed client relationships through regular check-ins and updates on project progress.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Analyzed data sets to identify trends and opportunities for process improvement.
- Collected, arranged, and input information into database system.
Owner
Move Assist
04.2009 - 02.2016
- As Owner of Move Assist I oversaw all facets of the business including Business Development, Sales, Marketing, Advertising, Bookkeeping, Supervising, Planning, Dispatching, Transportation, Move Coordination, Materials Management and Project Management.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily work functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Team Leader - Project Management
Joyce Bros. Moving And Storage
01.2007 - 01.2012
- As a Team Leader I was responsible of supervising crews of up to 30 people as well as being an intermediary between the crew, customer and supervisor
- These clientele included but were not limited to BCBS of Illinois and Doubletree Hotels.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
- Coordinated with stakeholders to identify project requirements, aligning goals and expectations for successful results.
- Maintained detailed documentation of all projects managed, establishing a valuable knowledge base for future reference.
- Streamlined project management processes for increased team efficiency and improved project outcomes.
- Managed budgets and allocated resources effectively, reducing costs while maintaining high-quality deliverables.
- Spearheaded continuous improvement initiatives by gathering feedback from team members post-project completion.
- Troubleshot issues promptly, ensuring minimal impact on deadlines and overall project success.
- Collaborated with other department leaders to ensure consistency in approach across all projects within the organization.
- Established clear communication channels among team members, facilitating seamless collaboration throughout the project lifecycle.
- Exceeded client expectations consistently by delivering exceptional results through strong leadership, efficient processes, and clear communication.
Mover/Warehouseman
Beltmann Relocation Group
02.2004 - 02.2007
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Inspected items for damage and reported issues to supervisor for resolution.
- Strapped items down over protective padding to secure throughout transportation.
- Followed verbal and written instructions to properly move and ship products.
- Followed safety protocols to prevent accidents and injuries.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
Senior Mover/Team Lead
Boyer Rosene Bekins
10.1995 - 02.2003
- Act as an intermediary between the company, clients and moving crews.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Inspected items for damage and reported issues to supervisor for resolution.
- Followed verbal and written instructions to properly move and ship products.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
- Communicated with customers courteously and professionally to drive satisfaction.
- Optimized workflow by properly maintaining moving equipment and vehicles, leading to fewer delays and increased efficiency on the job.
Retail Store Manager
Northcoast Video
05.1993 - 05.1995
- Managed and scheduled the sales staff
- Merchandised product by using attractive and trendy displays while following industry standards
- Trained employees to provide excellent customer service
- Increased sales profits while minimizing loss due to theft and avoiding risk
- Managed and facilitated annual product inventory programs.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking, profit and losses.
Store Manager
Video Home Delivery
02.1992 - 03.1995
- Managed the full operation of the store from staffing to scheduling, to deliveries, and returns
- Bought, managed, and marketed product inventory
- Analyzed daily sales reports and took strategic measures to increase profit, reduce loss, and reduce risk
- Managed cash flow, paid bills, processed employee payroll.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Sales Manager
Mass Video
01.1985 - 03.1992
- Managed the purchase of product and inventory from other video stores going out of business, after careful negotiations and only after reviewing sales records and reports to determine the legitimacy of each operation
- Buy refurbish and resell video games and movies in our store and at weekly trade show events in the surrounding states
- Managed operations and oversaw daily responsibilities of the store and staff to ensure efficiencies
- Developed sales objectives and set goals for employees
- Developed strategies to increase revenue and avoid risk
- Analyzed sales reports to increase profitability and reduce loss
- Worked closely with senior management to forecast projections for future business and create a plan of execution.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
2nd Dan, Taekwondo -
Kim's Blackbelt Academy
Management Certificate, Business Management -
Waubonsee Community College
01.2009
Business and Management Certificate, Business, Management, Marketing, and Related Support Services -
Waubonsee Community College
01.2009
Skills
- Customer Service
- Project Management
- Strategic Planning
- Sales Management
- New Business Development
- Marketing Strategy
- Leadership Skills
- Marketing
- Microsoft Office
- Business Strategy
- Customer Relationship Building
- Sales Process Optimization
- Profit & Loss Management
Certification
- Business Management - Waubonsee Community College
- Supervision and Management Certificate - Waubonsee Community College
Locations
- Greater Chicago Area
- Michigan
- Illinois
Timeline
Inside Sales Manager
Bell Moving & Storage, Inc.
04.2023 - Current
Move Coordinator
Urban Relocation Systems
05.2021 - 06.2021
VP Sales & Business Development
The Move Advisors
02.2020 - 05.2023
Business Development/Relocation Specialist
MAC Logistics
02.2019 - 12.2019
Assistant Operations Manager/Dispatcher
All My Sons Moving & Storage
05.2018 - 02.2019
Local & Interstate Move Consultant
MiniMoves, Inc
04.2016 - 12.2016
Taekwondo Instructor
Tysons Taekwondo
10.2015 - 09.2022
Sales Business Development
Two Brothers Moving, Inc.
10.2014 - 05.2018
Owner
Move Assist
04.2009 - 02.2016
Team Leader - Project Management
Joyce Bros. Moving And Storage
01.2007 - 01.2012
Mover/Warehouseman
Beltmann Relocation Group
02.2004 - 02.2007
Senior Mover/Team Lead
Boyer Rosene Bekins
10.1995 - 02.2003
Retail Store Manager
Northcoast Video
05.1993 - 05.1995
Store Manager
Video Home Delivery
02.1992 - 03.1995
Sales Manager
Mass Video
01.1985 - 03.1992
2nd Dan, Taekwondo -
Kim's Blackbelt Academy
Management Certificate, Business Management -
Waubonsee Community College
Business and Management Certificate, Business, Management, Marketing, and Related Support Services -
Waubonsee Community College