Mark Lewis
Tallahassee,FL
"Do not be conformed to this world, but be transformed by the renewal of your mind, that by testing you may discern what is the will of God, what is good and acceptable and perfect."
Romans 12:1-2 ESV
Summary
Over 4 years of experience as Team Member at multiple restaurants. Expertly prepares food orders and maintains kitchen inventories. Familiar with restaurant protocol and food safety requirements.
Overview
4
4
years of professional experience
Work History
Senior Consumer Service Analyst
Florida Department Of Agriculture
Tallahassee, FL
2022.10 - 2022.12
- Identified issues, analyzed information and provided solutions to problems by being diligent and focused in the work environment.
- Increased customer satisfaction by resolving issues regarding consumer complaints.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared variety of different written communications, reports and documents.
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
Back of House Team Member
Chick-Fil-A Inc.
Tallahassee, FL
08.2019 - 10.2022
- Mentored staff in expectations and parameters of kitchen goals and daily work
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees
Back Of House Team Member
Chick-Fil-A Inc.
The Villages, FL
06.2018 - 07.2019
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Coordinated with other Team Members and leadership in order to maximize restaurant efficiency
- Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation
- Mentored staff in expectations and parameters of kitchen goals and daily work
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Adjusted meal portions based on costs, availability and planned recipes to optimize restaurant revenue
Education
Bachelor of Science - Psychology
07.2022 - 07.2022
- Majored in Psychology
- Minored in Education
Associate of Arts - Psychology
05.2019
- Graduated cum laude
- Graduated with 3.49 GPA
- Dean's List Spring Semester of 2019
Skills
- Upselling Products and Services
- Understanding Customer Needs
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Time Management
- MS Office
- Microsoft Proficiency
- Proofreading and Editing
- Google Slides
- Consumer Service
- Consumer Protection
Accomplishments
Team Member of the month for December ,2019.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Consumer Service Analyst - Florida Department Of Agriculture
2022.10 - 2022.12
Florida State University - Bachelor of Science, Psychology
07.2022 - 07.2022
Back of House Team Member - Chick-Fil-A Inc.
08.2019 - 10.2022
Back Of House Team Member - Chick-Fil-A Inc.
06.2018 - 07.2019
College of Central Florida - Associate of Arts, Psychology