Mark Lewis
Rockmart,GA
Summary
Detail-oriented Service Technician with experience in electronics troubleshooting and Uninterruptible Power Supply systems, along with being a dedicated team player and prior experience in customer service, relations, and satisfaction. Skilled with diagnosis, repair, and installation of electrical equipment in a high pressure and time sensitive environments.
Overview
9
9
years of professional experience
Work History
Customer Engineer 2
Vertiv
Alpharetta, GA
11.2019 - Current
Installed and configured customized systems according to customer requirements; resolved inquiries regarding system issues promptly. Provided customer training for the operations and features of their equipment. Troubleshooting, repairing, maintaining, and upgrading customer systems to ensure optimal performance.
Service Technician
Alpine Power Systems
Marietta, GA
03.2018 - 10.2019
Tasked with making contact with customers and finalizing appointment details, replacing UPS batteries ranging from 25lbs to 250lbs, maintaining close-out and job safety documents, and proficient with Alber Cellcorder and BCT 2000 battery testing equipment. Regularly dealt with 120 volt, 280 volt, and 480 volt DC power systems.
Fire Controlman
United States Navy
Great Lakes, IL
03.2016 - 01.2018
Conducted detailed analyses for systems, computer programs,electronics,and electronic casualty control. Operated associated built-in and external test equipment; loaded initialized,and ran preprogrammed diagnostics performance and testing routines for digital computer equipment,digital systems,digital subsystems,and overall combat systems.
Brand Ambassador
Gutter Dome
Lawrenceville, GA
10.2015 - 01.2016
Tasked with traveling to local events, display set up and tear down, and generating customer leads for In-Home presentations and estimates while maintaining a high-level of customer service and satisfaction in a professional manner.
Account Director
Modern Advertising
Marietta, GA
06.2015 - 10.2015
Trained and lead a team of new sales employees on effective techniques along with customer sales and ensured customer satisfaction.
Education
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US Navy Fire Controlman A School
2017
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US Navy Apprentice Technical Training
2016
High School Diploma -
Douglas County High School
2015
Skills
- Proficient use of electrical test equipment(to include multimeter and oscilloscope)
- Attention to detail
- Valid Georgia driver’s license
- Effective team leader
- Use of productivity software(such as Microsoft Office)
- Proficient use of Personal Protective Equipment
- Trained in risk management and emergency response
- CPR certified
- Trained for battery monitoring systems
- Experience with Alber battery testing and analysis software
Timeline
Customer Engineer 2
Vertiv
11.2019 - Current
Service Technician
Alpine Power Systems
03.2018 - 10.2019
Fire Controlman
United States Navy
03.2016 - 01.2018
Brand Ambassador
Gutter Dome
10.2015 - 01.2016
Account Director
Modern Advertising
06.2015 - 10.2015
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US Navy Fire Controlman A School
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US Navy Apprentice Technical Training
High School Diploma -
Douglas County High School
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