Mark Leyden
Newmarket
Summary
Senior Account Manager with extensive experience in strategic client relationship management and contract negotiation. Proven ability to drive business growth and improve client engagement through data-driven strategies. Demonstrated success in optimizing account performance and fostering long-term partnerships.
Overview
20
20
years of professional experience
Work History
Senior RAM Rare Disease
Novo Nordisk
New England and New York
10.2018 - Current
- Cultivated strategic client relationships to drive business growth and profitability.
- Facilitated negotiations to secure contracts and enhance terms with key accounts.
- Delivered training sessions to improve team knowledge on product offerings.
- Monitored account performance metrics to ensure alignment with strategic objectives.
- Resolved client issues promptly, strengthening long-term partnerships.
- Conducted weekly meetings with account representatives to assess performance and strategize improvements.
- Participated in trade shows and conferences to elevate brand awareness in the region.
- Monitored competitor activities to maintain competitive pricing and service offerings.
Senior Hospital System Account Manager
Novo Nordisk
New England
01.2018 - 10.2018
- Coordinated account activities to ensure compliance with hospital policies and procedures.
- Developed strategic plans to improve hospital service offerings and elevate patient satisfaction.
- Monitored industry trends to identify account growth and development opportunities.
- Collaborated with cross-functional teams to optimize account management processes.
- Facilitated staff training sessions on new systems and account management tools.
- Analyzed account performance data to inform decision-making and strategy modifications.
- Engaged with cross-functional teams to effectively address client needs.
Senior RAM - Diabetes
Novo Nordisk
New England
08.2015 - 01.2018
- Implemented marketing initiatives for new product launches through leadership of cross-functional teams.
- Analyzed market trends to pinpoint opportunities for business growth and innovation.
- Refined strategies alongside sales team to enhance client engagement efforts.
- Managed account portfolios, aligning with customer needs and company objectives.
- Ensured compliance in promotional materials by coordinating with regulatory teams.
- Presented market insights and strategic recommendations to senior leadership.
Institutional Business Manager- Hospitals and LTC
Novo Nordisk
New England and New York
07.2012 - 08.2015
- Managed cross-functional teams to improve project collaboration and efficiency.
- Developed strategic plans that aligned business goals with organizational objectives.
- Analyzed market trends to identify growth opportunities and support decision-making.
- Conducted performance reviews to evaluate progress and deliver constructive feedback.
- Facilitated interdepartmental communication to streamline operations and initiatives.
District Business Manager
Novo Nordisk
New England
02.2006 - 07.2012
- Led cross-functional teams to implement strategic business initiatives.
- Developed and executed training programs for sales representatives.
- Analyzed market trends to drive effective product positioning strategies.
- Coordinated regional events for successful product launches.
- Supervised a team of 10 employees managing daily operations.
- Facilitated performance reviews to support team development.
- Collaborated with healthcare professionals to increase product awareness.
- Maintained budgeting processes to ensure district financial stability.
Regional Field Trainer
Novo Nordisk
Northeast
08.2005 - 02.2006
- Delivered training sessions on product knowledge and sales techniques across multiple locations.
- Developed tailored training materials aligned with regional team needs.
- Collaborated with management to identify training gaps and create improvement strategies.
- Facilitated onboarding processes for new staff, enhancing integration into teams.
- Conducted assessments to evaluate trainees' understanding of key concepts effectively.
- Provided ongoing coaching and support to drive team performance improvements.
Education
Bachelor of Arts -
Saint Anselm College
Goffstown, NHSkills
- Strategic planning and market analysis
- Contract negotiation and decision making
- Client relationship management and strategic partnerships
- Performance metrics and competitive intelligence
- Cross-functional collaboration and team leadership
- Training delivery and effective communication
- Problem resolution
Timeline
Senior RAM Rare Disease
Novo Nordisk
10.2018 - Current
Senior Hospital System Account Manager
Novo Nordisk
01.2018 - 10.2018
Senior RAM - Diabetes
Novo Nordisk
08.2015 - 01.2018
Institutional Business Manager- Hospitals and LTC
Novo Nordisk
07.2012 - 08.2015
District Business Manager
Novo Nordisk
02.2006 - 07.2012
Regional Field Trainer
Novo Nordisk
08.2005 - 02.2006
Bachelor of Arts -
Saint Anselm College