Mark Liavonau
Hollywood
Summary
Dynamic professional with a proven track record at BMT Moving, excelling in organizational growth and effective troubleshooting. Adept at enhancing customer service management and ensuring workplace safety compliance. Recognized for fostering strong guest relations, leading to increased customer loyalty and satisfaction. Committed to delivering exceptional service in fast-paced environments. Seeking to transition into new field, leveraging strong organizational and interpersonal abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
House Mover
BMT Moving
07.2023 - Current
- Operated moving equipment to efficiently transport household items between locations.
- Coordinated loading and unloading processes to ensure safe handling of goods.
- Communicated with customers to address concerns and provide updates during moving process.
Head Waiter
Belly Worship
08.2024 - 04.2025
- Provided exceptional customer service, ensuring guest satisfaction and a welcoming atmosphere.
- Assisted in managing dining room operations, coordinating with kitchen staff for timely service.
- Trained new waitstaff on menu details, service standards, and customer engagement techniques.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Collaborated with team members to improve workflow efficiency during peak service hours.
- Handled customer inquiries and complaints, resolving issues promptly to enhance dining experience.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Education
Bachelor of Science - Computer Engineering
Florida International University
Miami, FL12-2028
High School Diploma -
McFatter Technical College And High School
Davie, FL06-2023
Skills
- Organizational growth
- Workplace safety compliance
- Service prioritization
- Effective troubleshooting skills
- Clear and concise communication
- Menu knowledge
- Guest relations management
- Customer service management
Certification
- Digital Photography License - 2023
Languages
Russian
Limited Working
Interests
- Documenting and sharing travel experiences
- Cooking
- I enjoy helping others and giving back to the community
- Music
- Gym Workouts
- Playing Sports
- Strategy Games
- Video Gaming
- Team Sports
- Reading
- I have a passion for photography and editing photos
Timeline
Head Waiter
Belly Worship
08.2024 - 04.2025
House Mover
BMT Moving
07.2023 - Current
Bachelor of Science - Computer Engineering
Florida International University
High School Diploma -
McFatter Technical College And High School