Mark Licsken
Delray Beach
Summary
Dedicated professional with extensive experience in low voltage installation and smart home technology. Adept at troubleshooting and ensuring customer satisfaction through effective communication and adherence to safety protocols.
Overview
9
9
years of professional experience
Work History
Low Voltage Cable Technician
Data Cabling Supply
Delray Beach
03.2025 - Current
- Installed low voltage cabling for data and communication systems.
- Terminated and tested cables to ensure proper functionality.
- Documented installation processes and maintained detailed records for future reference.
- Performed system tests to ensure proper operation of the newly installed or modified low voltage cable system.
- Addressed customer complaints promptly, ensuring high levels of satisfaction.
- Evaluated project blueprints and drawings to determine project scope and materials.
- Conducted diagnostic tests to assess wire, part and system malfunctions.
Smart Home Professional
Data Access Systems
Delray Beach
04.2022 - 12.2024
- Installed smart home devices for enhanced user experience and convenience.
- Assisted customers with device setup and troubleshooting, enhancing user satisfaction through effective support.
- Conducted product demonstrations to educate customers on smart home technology features, increasing product understanding and engagement.
- Collaborated with team members to streamline installation processes and improve efficiency.
- Maintained knowledge of latest smart home products and industry trends, providing informed recommendations that aligned with customer needs.
- Provided technical support for smart home systems, ensuring customer satisfaction and functionality.
- Created user guides for customers on how to operate their smart home systems safely and securely.
- Advised customers on proper use of their smart home devices in order to maximize its efficiency while minimizing energy consumption costs.
- Performed upgrades, repairs and software updates on existing systems in order to maintain peak performance levels.
- Tested and troubleshot various components in the system such as lighting, security cameras, sensors, door locks and thermostats.
IT Technician
Automotive Consultants of Hollywood
Boca Raton
06.2021 - 03.2022
- Executed routine maintenance on hardware and software systems to ensure optimal performance.
- Troubleshot network connectivity issues to ensure operational efficiency.
- Created documentation for technical processes and user instructions to enhance internal knowledge sharing.
- Resolved system issues related to network connectivity, software installation, configuration, and printing to minimize downtime.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Swimming Pool Technician
Bray's Pool Service
West Palm Beach
08.2019 - 06.2021
- Maintained pool water chemistry and clarity using testing kits and balancing chemicals.
- Cleared debris from pool surfaces and maintained cleanliness of surrounding areas.
- Conducted routine maintenance on pool systems to ensure optimal performance.
- Provided customer service by addressing inquiries and resolving service issues promptly.
- Educated clients on proper pool care and maintenance techniques for longevity.
- Inspected pools for leaks and structural damage.
- Maintained records of all maintenance performed on each pool.
Woodworker
Vanbert Design
Delray Beach
06.2017 - 08.2019
- Operated machinery for cutting, shaping, and assembling wood components to produce high-quality custom furniture.
- Crafted custom furniture using various woodworking techniques and tools.
- Fabricated and finished hardwood products using a variety of tools, including saws, sanders, routers, and jointers.
- Selected appropriate materials based on project specifications and design requirements.
- Finished wood items and construction using sanding techniques.
- Applied stains and finishes to enhance aesthetic appeal and durability of each piece.
- Inspected finished products for quality assurance, ensuring client satisfaction before delivery.
- Performed maintenance on equipment such as saws, planers and drills.
Education
GED -
Florida Ged
02-2021
Skills
- Low voltage installation
- Cable termination
- Fiber optic splicing
- Structured cabling
- CCTV installation
- Access control systems
- System testing
- Safety compliance
- Tool operation
- Documentation practices
- Equipment troubleshooting
- Project planning
- Attention to detail
- Time management
- Collaboration skills
- Communication skills
- Smart home setup
- Pool maintenance
- Water chemistry
- Vacuuming pools
- Time management
Languages
Romanian
Native/ Bilingual
Timeline
Low Voltage Cable Technician
Data Cabling Supply
03.2025 - Current
Smart Home Professional
Data Access Systems
04.2022 - 12.2024
IT Technician
Automotive Consultants of Hollywood
06.2021 - 03.2022
Swimming Pool Technician
Bray's Pool Service
08.2019 - 06.2021
Woodworker
Vanbert Design
06.2017 - 08.2019
GED -
Florida Ged