Mark Liedel
Winona,MN
Summary
Proven leader in the food service industry, adept at reducing waste and enhancing customer satisfaction, as demonstrated at Kwik Trip. Skilled in food safety and customer service, I excel in motivating teams and streamlining operations. My efforts have significantly improved service efficiency and compliance, showcasing a blend of technical proficiency and interpersonal effectiveness.
Overview
29
29
years of professional experience
Work History
Assistant Food Service Leader
Kwik Trip
01.2023 - 10.2023
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Ensured food safety compliance by regularly conducting thorough inspections of kitchen equipment and work areas.
- Supported supply management efforts through accurate inventory counts and diligent vendor communication to maintain adequate stock levels at all times.
- Handled guest complaints promptly and professionally, turning negative experiences into positive outcomes whenever possible.
- Improved customer satisfaction by consistently providing friendly and efficient service to guests.
Line Cook
Bloomington Gourmet Catering
03.2022 - 01.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked full course meals based on kitchen recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Assistant General Manager
Jefferson Pub and Grill
01.1995 - 03.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner,
- Scheduled back of house employees, and oversaw all aspects of kitchen operations.
- Inventory and ordering
- Developed new menus and food offerings.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
Bachelor of Arts - Mass Communication
Winona State University
Winona, MNSkills
- Food safety
- Food preparation
- Sanitation standards
- Food storage
- Customer Service
- Leadership
- Employee scheduling
- Recipe development
- Waste reduction
- Ordering supplies
Timeline
Assistant Food Service Leader
Kwik Trip
01.2023 - 10.2023
Line Cook
Bloomington Gourmet Catering
03.2022 - 01.2023
Assistant General Manager
Jefferson Pub and Grill
01.1995 - 03.2020
Bachelor of Arts - Mass Communication
Winona State University
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