Mark Lillis
Melbourne,VA
Summary
Upbeat and flexible sales associate with 28 years experience in retail sales. Driven and results-focused professional, seeking a customer service position in a fast-paced retail environment. Reliable and punctual, possessing excellent work ethic. Areas of expertise include inventory, cash management and exceptional customer service.
Overview
22
22
years of professional experience
Work History
Cashier/Front End
Lowes Home Improvement Stores
10.2022 - 09.2024
- Received customers warmly and efficiently responded to inquiries.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Sales Associate
Home Depot
10.2014 - 12.2018
- Negotiated and closed deals with minimal required support from sales and finance managers.
- Described merchandise and explained product operation to customers.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Created attractive product displays to enhance customer experience and boost sales.
- Sustained safety protocols while ensuring proper, cost-effective and safe handling equipment and material usage.
- Established rapport through excellent communication, resulting in closed sales.
- Met with customers to understand needs, recommend products and offer services that aligned with individual desires and needs.
Customer Service Associate
Musiciansbuy.com
10.2006 - 03.2014
- Contributed to business growth by confirming that customers were satisfied with service and quality.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Informed customers about all product lines and services offered by the company.
- Attended 3-4 team meetings each month to voice concerns and offer constructive feedback to others.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Assisted customers with store and product complaints.
- Processed merchandise returns and exchanges.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Kept current on market and product trends to effectively answer customer questions.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
Assistant Store Manager
The Sports Authority
01.2003 - 05.2006
- Handled all scheduling for store shifts to ensure proper staffing at all times.
- Ensured proper organization of the store, responded to customer complaints and answered questions in a timely and knowledgeable manner.
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
- Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
- Shared product knowledge with customers while making personal recommendations.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Demonstrated principle of customers coming first by handling needs with sense of urgency.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Kept current on market and product trends to effectively answer customer questions.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Held each team member accountable for achieving brand and performance goals.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Education
High School Diploma -
Memorial High School
Eau Claire, WI1968
Skills
- Retail merchandising expertise
- Verbal/written communication
- Listening skills
- Sales expertise
- Reliable and punctual
- Customer- and service-oriented
- Ability to mediate disputes
- Accurate money handling
- Team player mentality
- Outgoing and enthusiastic
Timeline
Cashier/Front End
Lowes Home Improvement Stores
10.2022 - 09.2024
Sales Associate
Home Depot
10.2014 - 12.2018
Customer Service Associate
Musiciansbuy.com
10.2006 - 03.2014
Assistant Store Manager
The Sports Authority
01.2003 - 05.2006
High School Diploma -
Memorial High School
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