Mark Lineberry
Chesterfield,VA
Summary
Proven senior operations leader experienced in driving an organization's ability to meet and exceed revenue and margin targets by improving internal processes and managing external partnerships. Passionate about quality and customer satisfaction. Record of improving efficiency, productivity, and profitability through process improvement. Results-driven Supervisor with experience steering and directing all aspects of operations with focus on regulatory compliance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
30
30
years of professional experience
Work History
Supervisor Transportation
Dominion Energy
10.2019 - Current
- Establish third party freight agreements for the enterprise
- Supervise the logistics operation for transportation of materials across all entities
- Manage DOT and ICC compliance for personnel and equipment
- Oversee coordination of hauling and rigging requirements, obtaining over-dimensional or over-weight hauling permits
- Develop and implement long-term strategic direction for transportation operations
- Successfully assisted in implementing and transitioning the transportation operation to Berkshire Hathaway Energy through the TSA
- Successfully implemented internal fuel delivery support for the generation locations
- Reduced the preventable motor vehicle accident frequency in the transportation department
General Manager
Distributech Media Solutions
01.2018 - 10.2019
- Managed both the revenue and cost elements of the Richmond and Tidewater markets for profitability
- Responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to achieve desired profit-making results
- Developed and implemented product and sales strategies including advertising and sales promotions
- Directed and coordinated activities of business concerned with production, pricing, sales, and distribution of products
- Managed staffing, prepared work schedules and assigned specific duties
- Reviewed financial statements, sales and activity reports to measure productivity and goal achievement and determined areas needing cost reduction and program improvement
- Determined staffing requirements
- Interviewed, hired and trained new employees
- Directed and coordinated the organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Selected as sales employee of the month in May and November 2018 for financial results achieved
Business Manager
UPS
02.2014 - 01.2018
- Managed 102 employees and during peak season managed as many as 180 employees
- Effectively managed to a $1.1 million monthly cost plan
- Responsible for meeting operational business requirements including safety, compliance, quality, and production goals
- Managed the daily activities of a delivery center operation including meeting service commitments and improving center performance
- Oversaw development/implementation of dispatch plans to maximize center efficiency and achieve business results
- Analyzed information (including daily operations reports, volume, et al) to identify trends and create business improvement plans
- Ensured delivery processes are efficient and cost effective
- Reduced costs and streamlined the process without adversely impacting the client experience, including eliminating paperwork, unnecessary service steps or non-value-added features
- Accountable for on-time, on-quality, on-cost fulfillment of Operations deliverables
- Managed employee development, and review performance and recommend additional training as needed
- Provided ongoing training and development to improve customer services and quality of performance
- Improved the safety results dramatically in my operation, including reducing the safety frequency for auto accidents in the operation from 14.23% to 4.76%
- Corporate goal is 8.55%, based upon a safety frequency of how many defects per 100,000 employee work hours
- Reduced the injury frequency from a 3.56 to a 2.24
- The corporate goal is 4.24
- Acted as the United Way Campaign Champion for the Richmond Division, and successfully met donation goal in 2016 raising over $115,000 and again in 2017 raising over $120,000
- Acted as designated responder
- Trained to control and clean up hazardous materials and handle emergency situations
- Neighbor To Neighbor" champion for the Richmond division (volunteer hours)
- Team successfully accumulated over 3400 volunteer hours to equal an average of over 4 hours per employee and meeting and exceeding the corporate goal of 4 hours per employee
Dispatch Supervisor
UPS
01.2012 - 02.2014
- Analyzed and planned delivery center's daily package dispatch and delivery routing to ensure timely and proficient service and performance
- Communicated and presented operation objectives, changes and update to ensure a well-informed and focused work force
- Ensured operations are organized and logistically efficient, while consistently incorporating safety and cost-reduction measures
- Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes
- Planned and executed production on the pre-load that processes 18,000-23,000 packages per day to 60 delivery routes with 45-50 hourly employees and 5 part-time supervisors
- Consolidated daily statistics and reports on production performance daily
- Maintains safety compliance documents and provides safety training for all employees on a daily basis
- Implemented a new system, Orion, which instructs drivers regarding the most efficient way to run a route
- Managed this operation which was named the top ranked operation in the East region for results
On Road Supervisor
UPS
08.2009 - 01.2012
- Responsible for supervising the daily performance of drivers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements
- Worked with service providers to maximize day-to-day proficiency and ensure packages were delivered in a safe, timely and professional manner
- Participated in the development and implementation of processes and plans to maximize the center proficiency and achieve both business and budget results
- Attended UPS' management driver safety trainer school
- I achieved the award for top gun which is the best in class
- Achieved growth through maintaining superior customer relationships and managing a professional work force
Compliance Supervisor
UPS
01.2009 - 08.2009
- Implemented and executed the Comprehensive Health and Safety Process (CHSP) to recognize and reduce risk to prevent injuries and accidents
- Managed the entirety of the compliance processes
- Provided framework for employees to be engaged, challenged, and motivated to improve and sustain a healthy, injury free and auto crash free workplace
- Ensured internal, federal, state and local safety compliance to consistently meet regulatory standards
- Trained and educated management personnel to ensure their understanding of CHSP so as to carry out their safety responsibilities
- Successfully passed our internal audit conducted by the outside agency Keter Environmental Services
Human Resources Supervisor
UPS
08.2001 - 09.2002
- Offered consultative support to all business management in the areas of organizational training, performance management, health and safety, compliance, compensation and benefits, talent acquisition, employee relations, labor relations, workforce planning, and unemployment benefit cost control
- Provided valued solutions to management for the implementation of Human Resources initiatives, including coaching and guidance to all levels of UPS management in order to provide solutions for performance management, talent management, succession planning, and employee development
Training Supervisor
UPS
05.2000 - 08.2001
- Determined employees' training needs to produce continuous development plans
- Provided on-going feedback and support to improve performance
- Conducted performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement
- Held others accountable to established performance levels to achieve individual and group goals
Operations Supervisor
UPS
08.1999 - 05.2000
- Oversaw the processing of outbound parcels
- Analyzed volume projections to ensure adequate staffing
- Managed and motivated personnel with responsibility for training, scheduling, multitask in a fast-paced environment, development and evaluation
- Ensured operations were organized and logistically efficient, while consistently incorporating safety and cost-reduction measures
- Conducted pre-operation checks, manage sorting and loading operations, and perform post-operation functions
- Manage operations to ensure proper package care, service, and quality levels
Package Handler
UPS
01.1995 - 08.1999
- Ensure proper package care, service, and quality levels
- Adhere to performance goals and safety standards
- Sort and load outbound parcels in a timely and efficient manner.
Education
Business Administration
Virginia Western Community College
Human Resources and Organizational Management
Thomas Edison State College
Skills
- Regulatory Compliance
- Process Improvement
- Quality Control
- Client And Customer Relations
- Strategic Planning
- Project Leadership
- Personnel Management
- Training And Development
- Site Safety
- Budget Planning and Cost Control
- Operations Management
- Staff Management
- Contract Management
- Financial Management
- Staff Development
- Data Analytics
Timeline
Supervisor Transportation
Dominion Energy
10.2019 - Current
General Manager
Distributech Media Solutions
01.2018 - 10.2019
Business Manager
UPS
02.2014 - 01.2018
Dispatch Supervisor
UPS
01.2012 - 02.2014
On Road Supervisor
UPS
08.2009 - 01.2012
Compliance Supervisor
UPS
01.2009 - 08.2009
Human Resources Supervisor
UPS
08.2001 - 09.2002
Training Supervisor
UPS
05.2000 - 08.2001
Operations Supervisor
UPS
08.1999 - 05.2000
Package Handler
UPS
01.1995 - 08.1999
Business Administration
Virginia Western Community College
Human Resources and Organizational Management
Thomas Edison State College
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