- Playing Sports
- Animal Care
- Creative Writing
Mark Litfin
Seattle,WA
Summary
Dynamic real estate professional with a proven track record at Windermere Real Estate South Sound, excelling in client management and negotiation. Skilled in social media marketing, I foster strong relationships that drive repeat business. Committed to delivering exceptional service, I streamline transactions to ensure smooth closings and high client satisfaction.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Windermere Real Estate South Sound
Federal Way, WA
08.2019 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Starbucks Store Manager
Starbucks
Seattle, WA
01.2017 - 06.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
District Manager
7-11 Convenience Stores
Anaheim, CA
02.2014 - 01.2017
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Education
Bachelor of Arts - Business Management
Chapman University
Orange, CA09-2005
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Works well independently
- Client-oriented
- Social media marketing
- Client management
- Property marketing
Interests
Timeline
Real Estate Agent
Windermere Real Estate South Sound
08.2019 - Current
Starbucks Store Manager
Starbucks
01.2017 - 06.2019
District Manager
7-11 Convenience Stores
02.2014 - 01.2017
Bachelor of Arts - Business Management
Chapman University