- Playing Sports
- Animal Care
- Creative Writing
Mark Litfin
Seattle,WA
Summary
Dynamic real estate professional with a proven track record at Windermere Real Estate South Sound, excelling in client management and negotiation. Skilled in social media marketing, I foster strong relationships that drive repeat business. Committed to delivering exceptional service, I streamline transactions to ensure smooth closings and high client satisfaction.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Windermere Real Estate South Sound
08.2019 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Starbucks Store Manager
Starbucks
01.2017 - 06.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
District Manager
7-11 Convenience Stores
02.2014 - 01.2017
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Education
Bachelor of Arts - Business Management
Chapman University
Orange, CA09-2005
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Works well independently
- Client-oriented
- Social media marketing
- Client management
- Property marketing
Interests
Timeline
Real Estate Agent
Windermere Real Estate South Sound
08.2019 - Current
Starbucks Store Manager
Starbucks
01.2017 - 06.2019
District Manager
7-11 Convenience Stores
02.2014 - 01.2017
Bachelor of Arts - Business Management
Chapman University
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