Mark Litsky
Wappingers Falls,NY
Summary
Dynamic leader with a proven track record at Tri-State Laundry Supplies and Integrated Sports Specialties, LLC, enhancing operational efficiency and spearheading growth initiatives. Skilled in Business Planning and Relationship Building, I excel in strategic planning and client service, significantly boosting revenue and fostering team development. Expert in leveraging market trends and customer feedback to drive business success. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 32 years of experience. Highly effective and comfortable working with people at all levels in organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Very knowledgeable in the design of Athletic and commercial laundries. Installed and maintained washers and dryers from leading manufacturers such as Wascomat, Electrolux, Milnor, ADC, Uni-Mac, Huebsch, Speed Queen and many others ranging from home-Style to 750# commercial units including Tunnel washers.
Instrumental in the design of several facilities throughout the US working directly with contractors such as Dimeo Construction, Consigli Construction, Piazza Construction, Turner Construction and many others. Proficient at cutting waste and streamlining designs in many facilities.
Overview
22
22
years of professional experience
Work History
Owner / Chemical & Laundry Company
Tri-State Laundry Supplies
01.2003 - Current
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Trained and developed team members to build human capital.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
Senior Technical Adviser /Senior Sales Operations Manager
Integrated Sports Specialties, LLC
01.2011 - 03.2023
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Utilized cross-functional strategies between [Number] divisions to systematize [Product] and [Product].
- Coordinated meetings and logistics for national sales meetings and directed and supervised [Number]-member team.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Communicated product quality and market comparisons by creating sales presentations.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing success and credibility of products.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Education
No Degree - Architectural Engineering Technology
Delhi State University
New YorkSkills
- Budget Administration
- Administrative Oversight
- Regulatory Compliance
- Business Planning
- Business Administration
- Contract Management
- Project estimating
- Cost Reduction
- Relationship Building
- Sales management
- Consulting
- Small business operations
- Sales Leadership
- Marketing
- Project Management
- Bidding processes
- Verbal and written communication
- Talent Development
- Product branding
- Operations Management
- Staff hiring
- Employee Development
- Client Service
- Strategic Planning
Timeline
Senior Technical Adviser /Senior Sales Operations Manager
Integrated Sports Specialties, LLC
01.2011 - 03.2023
Owner / Chemical & Laundry Company
Tri-State Laundry Supplies
01.2003 - Current
No Degree - Architectural Engineering Technology
Delhi State University
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