Mark Little
Winston-Salem,NC
Summary
Hardworking material handler with several years of experience working closely with other staff and leaders to move goods efficiently. Alert when transporting heavy loads hazardous materials. Team-player quick to communicate issues and work with others to resolve. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Material Handler
Debbie's Staffing
Winston-Salem, NC
01.2024 - Current
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Inspect finished workpieces to ensure conformance with specifications.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Carry out regular safety checks on machinery prior to operation.
Customer Service Representative
McDonald's
Winston-Salem, NC
06.2020 - 01.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Food Lion Grocery
Winston-Salem, NC
10.2018 - 06.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Winston Salem Forsyth County Schools
Winston-Salem, NC06-2006
Skills
- OSHA Compliance
- Incident Reporting
- Stock Rotation
- Cycle counting
- Material Handling
- Pallet Jack Operation
- Production deadline management
- Teamwork and Collaboration
- Sales
- Attention to Detail
Timeline
Material Handler
Debbie's Staffing
01.2024 - Current
Customer Service Representative
McDonald's
06.2020 - 01.2024
Sales Associate
Food Lion Grocery
10.2018 - 06.2020
High School Diploma -
Winston Salem Forsyth County Schools
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