Summary
Overview
Work History
Education
Skills
Timeline
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Mark Lopez

Mesa,AZ

Summary

Proven track record of enhancing customer satisfaction and team efficiency. Excelled in high-pressure situations with critical thinking and effective communication. Skilled in technical support, emergency response, and fostering community relations. Demonstrated integrity and multitasking abilities, significantly improving operational outcomes.




Overview

13
13
years of professional experience

Work History

Food Runner

HonorHealth
07.2021 - 11.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.

Police Officer, Corporal

Philippine National Police
12.2012 - 11.2020
  • Conducted traffic enforcement duties diligently, reducing accidents and promoting safe driving habits within the community.
  • Participated in various task forces targeting specific crime issues such as narcotics or gang activity, leading to successful arrests and prosecutions.
  • Prevented criminal activity through proactive surveillance efforts, identifying potential threats before they escalated into serious incidents.
  • Enhanced public safety by conducting regular patrols and responding to emergency calls promptly.
  • Managed crowd control during large events, ensuring public safety while minimizing disruptions to attendees'' experiences.
  • Demonstrated sound decision-making abilities under pressure, diffusing volatile situations without resorting to excessive force whenever possible.
  • Developed targeted strategies for reducing crime rates in high-risk areas through data analysis and collaboration with local stakeholders.
  • Mentored junior officers by providing constructive feedback and encouragement to help them excel in their careers.
  • Collaborated with other law enforcement agencies to share intelligence and resources for more effective crime-solving strategies.
  • Fostered a positive work environment that promoted professional development, teamwork, and adherence to departmental policies and procedures.
  • Answered emergency calls for help from citizens and business owners.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.

Technical Support Representative

SPI Global CRM
09.2010 - 09.2012
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Education

Bachelor of Science - Computer Engineering

Asian College of Science And Technology
Dumaguete City, Negros Oriental Philippines
04.2009

Skills

Network Engineering

Digital troubleshooting

AutoCAD

Critical Thinking

Communication and Team Collaboration

Technical Support and Assistance

TCP/IP protocol

Multitasking

Computer Programming

Safe Food Handling

Efficient Movement

Food Running

Report Writing

Integrity and Honesty

Planning and coordination

Community Relations

Law Enforcement

Emergency Response

Emergency planning

Schedule setting

Police Patrol Operations

Foot Patrolling

Timeline

Food Runner

HonorHealth
07.2021 - 11.2023

Police Officer, Corporal

Philippine National Police
12.2012 - 11.2020

Technical Support Representative

SPI Global CRM
09.2010 - 09.2012

Bachelor of Science - Computer Engineering

Asian College of Science And Technology

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Mark Lopez