Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

MARK LOPEZ

Norwalk,CT

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Ziering Medical
11.2023 - Current
  • Greet and assist patients with Procedural consents on the day of their procedure, maintain front office neat and refreshment station stocked and tidy
  • Answer any patients questions all while providing excellent customer service and maintaining discretion for high profile patients
  • Anticipate needs of the Physician and assist with any projects or assignments
  • Troubleshoot and Manage the Physician’s schedule of Procedures & Consultations
  • Assist Patient Consultant to ensure all Surgical Bookings are paid in full before scheduled Procedure date
  • Provide assistance with taking payments for Procedures and answer any questions regarding Financing Platforms
  • Ensure Office has all necessary equipment, ordering supplies, coordinating maintenance for any medical equipment and taking inventory of company products
  • Add Surgical Bookings to the schedule for all 3 locations including sending surgical documentation and providing Pre-Operative Instructions
  • Coordinate Travel Arrangements for patients if necessary, ordering Uber/Car Service, assist Patient with obtaining reservations at local hotels

Front Desk Patient Representative

Nuvance Health Internal Medicine Associates of Westport
07.2022 - 11.2023
  • Coordinate and schedule appointments and obtain authorizations for testing, referrals, surgical procedures, hospital procedures, hospital admissions
  • Communicate between providers and patients to ensure scheduling preferences
  • Reconcile patient co-pays and financial reports for daily office deposit
  • Assist and provide back-up support for check-out back-office staff
  • Subject matter expert for telephone system and scheduling system
  • Comply with all compliance responsibilities related to the position
  • Provide patients with friendly and exceptional customer service and ensure all patient concerns are addressed & completed

Front Desk Patient Representative - Dental

Community Health Center
01.2021 - 07.2022
  • Handled all aspects of customer service: checking patients in and out, collecting payment, scanning and entering patient paperwork details, answering calls, making appointments, appointment recall reminders, jumping in to help colleagues whenever needed
  • Verifying dental insurance, creating insurance breakdowns, and accurately calculating patient copays and helping patients understand and maximize their dental insurance benefits
  • Answering all incoming telephone calls and optimizing the schedule daily to increase efficiency and production
  • Balancing all numbers at the end of the day and verifying that all insurance claims were submitted correctly as well as entering insurance check payments into dental software system and posting payments into patient accounts, following up with insurance companies on unpaid claims

Covid-19 Site Lead

Community Health Center
01.2021 - 06.2021
  • Assisting Vaccinators with patient registration by using proprietary system -> VAMS
  • Coordination of Patient Registration and answering patient questions regarding Covid-19 testing process
  • Ensuring that all stations at the Site are properly directing patients to the correct place and in an orderly fashion
  • Communicating with Lead Nurse to ensure Vaccinators are following HIPPA and proper protocols while vaccinating
  • Attending daily Zoom meetings with Vice Presidents and CEO to provide daily statistics and data summary
  • Delivering exceptional customer care by listening to patient concerns and providing accurate answers
  • Provided management for clinical leads and internal personnel

Guest Services Supervisor

Lakota Oaks Hotel & Conference Center
08.2018 - 03.2020
  • Assisted the Front Office department with daily efficient operation of the hotel by assisting front & back of the house operating departments with guest satisfaction
  • Supervised the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses
  • Supervised the Front Office staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency
  • On boarded and trained all new hire front office staff
  • Provided all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures
  • Prepared for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals
  • Ensured the front desk/lobby areas remain clean, organized, and ready to greet guests
  • Verified and collected guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information

Guest Services Agent

Lakota Oaks Hotel & Conference Center
05.2016 - 08.2018
  • Managed reservations for arrivals, departures, and in-house guest accommodations
  • Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions
  • Collected a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
  • Posted charges, such as rooms, pantry, restaurant, damages to folios as needed
  • Reviewed accounts and charges with guest during the check in and checkout process if requested by guest
  • Recorded guest comments and complaints, referring guests to managers as necessary
  • Delivered high standards of quality guest service with strong ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner

Education

Associate’s Degree - Hotel Management

Norwalk Community College
01.2019

High School Diploma -

Norwalk High School
01.2014

Skills

  • Strong Communication Skills
  • Proficient in Task Organization
  • Skilled at Managing Multiple Tasks
  • Detail-Oriented Approach
  • Problem-Solving Focused
  • Background in Healthcare Industry
  • Hospitality Operations Experience
  • Fluent in English and Spanish
  • Proficient in Technology
  • Adept at Quickly Mastering Software Applications
  • Sound Discretion
  • Data Privacy Management
  • Accurate Data Entry
  • Office Management
  • Client Support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Assistant

Ziering Medical
11.2023 - Current

Front Desk Patient Representative

Nuvance Health Internal Medicine Associates of Westport
07.2022 - 11.2023

Front Desk Patient Representative - Dental

Community Health Center
01.2021 - 07.2022

Covid-19 Site Lead

Community Health Center
01.2021 - 06.2021

Guest Services Supervisor

Lakota Oaks Hotel & Conference Center
08.2018 - 03.2020

Guest Services Agent

Lakota Oaks Hotel & Conference Center
05.2016 - 08.2018

High School Diploma -

Norwalk High School

Associate’s Degree - Hotel Management

Norwalk Community College

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