Open To Work
Mark Lopez
Houston,Tx
Summary
Customer-focused and sales-driven professional with extensive experience as a front desk and host at Dave & Buster’s, skilled in upselling game cards and promoting products to enhance revenue. Adept at delivering exceptional customer service, fostering guest satisfaction, and creating a welcoming atmosphere in fast-paced environments. Strong communicator and multitasker with a positive attitude, ready to leverage front desk expertise and sales acumen to contribute to the success of Michael Kors.
Overview
2
2
years of professional experience
Work History
Front Desk/Host
Dave and Buster
06.2025 - Current
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Implemented marketing and promotional initiatives to increase occupancy.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
Assistant Merchandiser/Vender
Legacy Gloving and Space City Gloving Competition
01.2024 - 02.2025
- Greeted guests in with friendliness and professionalism.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Recruiter Intern
Genesys Works, Non Profit
09.2023 - 08.2024
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Collected, arranged, and input information into a database system.
- Created and managed project plans, timelines, and budgets.
- Gathered, organized, and input information into a digital database..
- Created and updated tracking spreadsheets using MS Excel.
Education
Associate of Science - Mechanical Engineering Technology
Lone Star College
Houston, TX05-2028
High School Diploma -
Northbrook Highschool
Houston, TX05-2024
Skills
- Customer service
- Teamwork and collaboration
- Listening skills
- Cash register operation
- Sales expertise
- Upselling
- Payment processing
- Guest relations
- Tactfulness
- Basic accounting
- Friendly, positive attitude
- Flexible and adaptable
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteSalary Range
$0/hr - $1000/hrTimeline
Front Desk/Host
Dave and Buster
06.2025 - Current
Assistant Merchandiser/Vender
Legacy Gloving and Space City Gloving Competition
01.2024 - 02.2025
Recruiter Intern
Genesys Works, Non Profit
09.2023 - 08.2024
Associate of Science - Mechanical Engineering Technology
Lone Star College
High School Diploma -
Northbrook Highschool
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