Mark Lord
Whitman,MA
Summary
Focused on maximizing time and cost efficiency of goods used in warehouse operations. Effective at maintaining strong working relationships with vendors, customers and team members. Good report writing, recordkeeping and inventory counting abilities. Self-motivated Operations Supervisor successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Barrett Distribution
Bridgewater, MA
11.2021 - Current
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Provided training and guidance to team members on operational procedures and best practices.
- Maintained accurate records for tracking progress and performance of team members.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Evaluated existing processes regularly for potential optimization opportunities.
- Hired and onboarded team members to meet immediate and expected demand.
Prep and Flow Manager
Ikea
Stoughton, MA
11.2017 - 06.2020
- Oversaw more than $25,000,000 in inventory and supervised 110 co-workers and 9 team leaders in 114,000 square foot warehouse for retail furniture store.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Troubleshot and formulated strategies for expected and unanticipated logistics issues.
- Created and enforced policies and procedures for entire logistics team.
- Updated customers and interdepartmental co-workers on critical shipments upon request.
- Successfully supervised daily management of all logistics and transportation activities, effectively eliminating waste and inefficiencies .
- Demonstrated exceptional customer service to both internal and external customers.
- Created and maintained communication channels while delivering relevant information to all major internal customers and stakeholders during weekly meetings.
- Led all logistics operations, including shipping, receiving and inventory.
- Maintained high standards of internal and external customer service.
- Collaborated effectively in a cross-functional team-oriented environment.
Logistics Supervisor In-Flow
Ikea
Stoughton, MA
10.2016 - 11.2017
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Managed logistics procedures, day-to-day workflow and employee performance to increase efficiency.
- Analyzed data to determine and maintain the most cost-effective procedures.
- Designed warehouse layouts to maximize the usability of available storage space.
- Oversaw and monitored the availability of stock products.
- Oversaw 33 co-workers and 5 team leaders through evaluations, scheduling and training.
- Planned and arranged logistics required shipments.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Supervised staff of 33 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
- Identified opportunities to reduce cost and improve productivity.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Asset Recovery Manager
IKEA
Stoughton, MA
06.2015 - 10.2016
- Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
- Promoted improvements in process efficiency and productivity by ensuring quality checks were adhered to.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
- Maintained up-to-date contact information for each case under review.
- Trained and developed employees in effort to contribute to overall professional growth.
- Strictly followed all health, safety, and legal standards.
- Managed team of technicians and inspectors to ensure adherence to product requirements.
Logistics Supervisor Out-Flow
IKEA
Stoughton, MA
03.2013 - 01.2015
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Coordinated documents and bills, managed payments and responded to inquiries.
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Used equipment such as order picker and reach truck to move materials regularly.
- Inventoried returns and exchange areas every morning and addressed discrepancies to maintain inventory validity.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Trained staff on material handling processes to reduce shipping times.
Sales Team Leader
IKEA
Stoughton, MA
06.2012 - 03.2013
- Oversaw 14 member sales team handling high volume of furniture sales.
- Kept team informed of changing policies through regular team meetings.
- Recruited and trained new sales professionals to quickly build up high-performing team assets.
- Solved and quickly met customers' needs to maintain high satisfaction ratings.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
- Maintained sales floor with well-coordinated restocks and good inventory management skills.
- Researched items at other locations to find products requested by shoppers.
- Coached other employees in effective customer service and successful selling techniques.
- Checked store shelves and restocked products from inventory in back room.
Sales Associate
IKEA
Stoughton, MA
07.2011 - 06.2012
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Interfaced with customers to resolve problems quickly.
- Made recommendations to customers to promote brand effectiveness and product benefits.
Education
GED -
Southeastern Regional Vocational Technical High
Easton, MA5 1996
Skills
- Materials transport
- Loss prevention
- Adaptive team player
- Dependable and reliable
- Team building
- Freight operations
- Problem resolution
- Inventory management
- RFI Scanners
- Process improvement
- Planning and coordination
- Forklift trained
- Data entry
- First Aid/CPR
- Customer service
- Relationship development
- Budget controls
- Mentoring and training
- Safety standards
- Organization
- Team management
- Recruitment and Hiring
- Budget Planning
- Staff Evaluation
- Facilities Inspection
- Team Development
- Budget Management
- Office Management
- Payroll Administration
- Performance Management
- Employee Supervision
- Scheduling
- Team Building
- Phone and Email Etiquette
- Reliability
- New Hire Orientation
Certification
- First Aid/CPR
- Certified Forklift Instructor
- Proficient in Saleforce
Timeline
Supervisor of Operations
Barrett Distribution
11.2021 - Current
Prep and Flow Manager
Ikea
11.2017 - 06.2020
Logistics Supervisor In-Flow
Ikea
10.2016 - 11.2017
Asset Recovery Manager
IKEA
06.2015 - 10.2016
Logistics Supervisor Out-Flow
IKEA
03.2013 - 01.2015
Sales Team Leader
IKEA
06.2012 - 03.2013
Sales Associate
IKEA
07.2011 - 06.2012
GED -
Southeastern Regional Vocational Technical High