Mark L. Pitts

Professional with over 20 years of experience in high-volume, client-focused court environments. Proven ability to build trust and manage sensitive transactions while delivering exceptional service under pressure. Skilled in guiding clients through complex systems using both in-person and digital methods. Committed to applying critical thinking and operational discipline in a dynamic banking setting.

• Client Experience Excellence: Delivered client-facing service to diverse groups in emotionally charged courtroom settings. Skilled in having meaningful conversations to understand needs and offer appropriate solutions.
• Cash Handling & Transaction Accuracy: Managed secure court payments, bonds, and fines, ensuring every transaction followed legal compliance and accuracy standards.
• Self-Service Support & Tech Savvy: Guided clients through electronic case filing systems (CM/ECF) and used tech tools to streamline processes—similar to helping banking customers with mobile, ATM, and online tools.
• Risk Culture & Regulation Adherence: Consistently followed strict legal guidelines and upheld ethical standards under the scrutiny of public courts—parallels financial regulatory compliance.
• Outbound Communication & Scheduling: Managed high-volume calendars, outbound notices, and daily contact with stakeholders to coordinate services and appointments—mirrors call/email-based client engagement and financial center traffic flow.
• Relationship Building: Trusted liaison between judges, attorneys, and the public, fostering relationships through clarity, empathy, and professionalism—critical for customer engagement in banking.