MARK LUDVICK
Bourbonnais,US
Summary
Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams. Data collection and analysis Coaching and mentoring Team oversight Job shop experience Multi Drill Business analysis Electronics Service Manuals Customer relations Construction Labor Capital pursuit Staff management Painting Client service Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success
. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Retail Manager
Best Buy, Home Theater And Computers
Bourbonnais, IL
07.2018 - 11.2022
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Answered questions about store policies and addressed customer concerns.
Manager
IHOP Bourbonnais
, IL
08.2016 - 12.2017
- Improved resource utilization and waste minimization by improving planning and internal controls
- Professional Summary
- Skills
Remote Customer Service Expert
Target
Kankakee, IL
07.2012 - 04.2017
- Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
Education
High School Diploma -
BBCHS
Bourbonnais, IL 08.2005 - 05.2008
Business Elective - Buisness
Kankakee Community College
Kankakee, IL 05.2001 -
Skills
Knowledge database understanding
Accomplishments
- Operations management
- Management
- Construction means and methods
- Electrical
- Electrical
- Labor relations
- Talent development
- Troubleshooting
- Spot Paint
- Carpentry
- Negotiation
- Consulting
- Forklift
- Sales leadership
- Folder
- Cost reduction
- Maintenance Work
- Program creation and implementation
- Hiring and staffing
- Fork Truck
- Supervision
- Business Development
- Marketing
- Staff training and development
- Safety regulations
- Landscaping
- Scheduling
- Recruiting and Hiring
- Training
- Basic Level Mathematics
- Employee development
- Project estimating
- Construction
- Verbal and written communication
- Relationship building
- Sales
- Inventory management
- Set-up, Maintenance, and Repair
Timeline
Retail Manager
Best Buy, Home Theater And Computers
07.2018 - 11.2022
Manager
IHOP Bourbonnais
08.2016 - 12.2017
Remote Customer Service Expert
Target
07.2012 - 04.2017
High School Diploma -
BBCHS
08.2005 - 05.2008
Business Elective - Buisness
Kankakee Community College
05.2001 -
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