- Motorsport & Powersports Racing
- I participate in a variety of outdoor recreational activities
Mark Lundgreen
Riverton,UT
Summary
Dynamic mechanic with extensive experience at FX Construction, excelling in troubleshooting and preventive maintenance. Proven track record of enhancing operational efficiency and customer satisfaction through effective communication and technical expertise. Skilled in hydraulic repair, driving service excellence and reliability in equipment operations.
Overview
38
38
years of professional experience
Work History
Mechanic
FX Construction
Lehi, UT
05.2024 - Current
- Diagnosed and repaired mechanical issues in heavy equipment to ensure operational efficiency.
- Conducted routine maintenance on machinery, improving reliability and extending service life.
- Collaborated with team members to troubleshoot equipment failures and implement effective solutions.
- Utilized diagnostic tools to assess equipment performance and identify necessary repairs.
- Developed preventative maintenance schedules to minimize downtime and enhance productivity.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Outside Sales Representative
Western Power Sports
Boise, ID
03.2007 - 03.2024
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Collaborated with internal teams to enhance product offerings based on customer feedback.
- Implemented effective sales strategies to achieve quarterly revenue targets consistently.
- Delivered product presentations and demonstrations to educate clients on features and benefits.
- Trained and mentored junior sales staff, improving team performance and knowledge retention.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Project Superintendent
Bush Decor and Construction
West Jordan, UT
01.2002 - 03.2007
- Oversaw project schedules, ensuring timely completion of construction milestones.
- Managed subcontractor performance, and adherence to quality standards.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Worked with inspectors, workers and unions, to conduct weekly status updates.
- Monitored project milestones and adjusted scheduling to meet deadlines.
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
- Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
General Manager
Dirt Works Racing
Sandy, UT
09.1995 - 01.2002
- Directed daily operations to enhance efficiency and streamline processes across all departments.
- Implemented strategic initiatives that improved team performance and operational effectiveness.
- Oversaw budgeting and financial planning, ensuring alignment with organizational goals and objectives.
- Developed training programs to elevate staff skills and foster a culture of continuous improvement.
- Analyzed market trends to inform strategic decisions and maintain competitive advantage in the racing industry.
- Cultivated relationships with vendors and partners to optimize supply chain management and service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Service Manager
Sports Trax Kawasaki
Murray, UT
02.1992 - 09.1995
- Oversaw daily service operations, ensuring efficiency and high-quality customer experiences.
- Led team in troubleshooting and resolving complex service issues, enhancing client satisfaction.
- Developed training programs for technicians, improving skillsets and service delivery standards.
- Implemented process improvements that streamlined workflow, reducing turnaround times for repairs.
- Collaborated with sales teams to align service initiatives with business goals and customer needs.
- Managed inventory control systems, optimizing parts availability for timely repairs and maintenance.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Service Manager
South Valley Yamaha / KTM
Sandy, UT
04.1988 - 03.1992
- Analyzed service metrics to identify trends and drive strategic enhancements in service offerings.
- Fostered a culture of continuous improvement through regular staff feedback sessions and performance reviews.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
Education
High School Diploma -
West Jordan High School
West Jordan, UT06.1985
Skills
- Troubleshooting skills
- Maintenance and repairs
- Engine repair
- Preventive Maintenance
- Tire services
- Welding and fabrication
- Vehicle inspections
- Suspension systems
- Customer service
- Hydraulic repair
- Performance tuning
- Customer relationship management (CRM)
Interests
Timeline
Mechanic
FX Construction
05.2024 - Current
Outside Sales Representative
Western Power Sports
03.2007 - 03.2024
Project Superintendent
Bush Decor and Construction
01.2002 - 03.2007
General Manager
Dirt Works Racing
09.1995 - 01.2002
Service Manager
Sports Trax Kawasaki
02.1992 - 09.1995
Service Manager
South Valley Yamaha / KTM
04.1988 - 03.1992
High School Diploma -
West Jordan High School