MARK LYNCH
New York,NY
Summary
Operational and sales leader, focused on business portfolio growth and aligning operational structure with strategic initiatives. Expert in galvanizing culture by keeping employees and partners informed/engaged and most importantly celebrating the 'wins'. Foster frequent communication across brands and channels to maximize opportunities and mitigate challenges. Able to identify, control, protect, and leverage brand equity.
Overview
17
17
years of professional experience
Work History
Retail Operations Manager, North America
Maison Margiela & Jil Sander
New York, NY
06.2022 - 01.2024
- Directed, developed, and implemented store policies, procedures and operating practices for the US.
- Led, organized, and executed new store opening planning. Successfully opened 11 stores in 14 months; 6 Maison Margiela and 5 Jil Sander locations.
- Managed, developed and built strong operational teams in efforts to achieve operational excellence.
- Directed and ensured all inventory management practices are in line for both brands. Including overseeing of asset management, shrink and theft escalation.
- Coordinated, trained and managed all systematic initiatives including, but not limited to, BOH inventory system, Point of sale, teams, security systems, people counters, supply ordering and mood media sound machine.
- Launched Omni initiatives and trained teams to operate system, work flow, stock management.
- Directed and managed company grooming guidelines, uniform, allowance, brand supplies and packaging ordering.
- Executed new packaging process, which included a local warehouse and partner for faster and cost effective supply re-distribution for Maison Margiela.
- Identified and implemented new vendor relationships for both brands (security management, preventative maintenance, stationary, store cleaning, national repairs, distribution, client beverage services, store experience).
- Created guidelines and practices for stores daily strategy, FOH, BOH, opening and closing.
Flagship Store Manager, Operational Leader
Maison Margiela
Beverly Hills, CA
07.2013 - 06.2022
- Identified, proposed, and implemented new business systems to drive profitability and enable seamless operations. Shared and implemented applicable systems within all US locations, which contributed to the overall profits and infrastructure.
- Collaborated with key business partners including US buy team, store locations, finance, IT department, and European markets to provide operational support and create new ideas for company and retail initiatives.
- Created and developed the number one performing studio services program, within the North America market.
- Achieved top total sales and revenue within the North America market.
- Managed, hired, coordinated, and built vendor relationships; ensure the best providers are in place through assessments, bidding, and extensive years of experience.
- Implemented new clientele actions through retail back office, and reporting with Paris and US partners, to better compile client spending behaviors and patterns. Extensive knowledge and proficiencies with RBO, Excel, and powerpoint systems.
- Oversee all training, coaching, delegation, profit awareness, KPI focus, and employee development.
Men's Ready to Wear Specialist
Gucci Group
Beverly Hills, CA
07.2011 - 06.2013
- Assessed and identified areas of opportunity within the men's ready to wear department for business development.
- Reached and exceeded store sales targets through analysis of company reporting tools, implementing immediate reaction to business needs and proactive planning to business trends.
- Drove sales by collaboration encouragement, strong organizational skills, building top level clientele relationships, sell through analysis, adaptability, and always developing new ideas to drive sales.
Sales Professional
Prada
Beverly Hills , CA
12.2010 - 08.2011
- Achieved and demonstrated top selling performance within a short tenure.
- Implemented short and long-term strategic sales, to drive profitability within the epicenter location.
- Managed sales and optimized all steps of the selling process.
- Worked with department head, and management teams to assess, update and optimize delivery dates for clients.
Sales and Business Development Specialist
John Varvatos
New York, NY
07.2008 - 12.2010
- Successfully rose to the number one sales associate in the company.
- Developed and implemented tools to build overall sales and drive profitability within the NY flagship location.
- Promoted and relocated to Malibu, CA to develop business and re-structure the buy strategy for the location.
Assistant Store Manager
Ralph Lauren
Greenwich , CT
11.2006 - 07.2008
- Responsible for operations and development of the men's and women's business.
- Oversaw all loss prevention, sales profit analysis, people management, development and training.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Education
Bachelor of Arts - Advertising, Business Marketing
The University Of Hartford
West Hartford, CT05.2006
Skills
- 20 years experience in the luxury retail sector
- Operational, sales and profitability focused, dynamic and exceptional people, time, and organizational skillset
- Analytical methodology of problem solving, solution focused mindset, with a demonstrated record of retail and brand success
- Motivational leader, strategic planner, with proven ability to identify, develop, and manage teams
- Bachelor degree in communication and business focus
- Proficiencies in Retail back office, digital retail tools, client retail management, Retail Pro, Microsoft teams and office, DGA Oneview, SAP, Concur, Adobe and Adobe Photoshop
Philanthropic and Charitable contributions
- Make a Wish Foundation: 2018-2022
- Habitat for Humanity: 2004- 2006
References
References available upon request.
Timeline
Retail Operations Manager, North America
Maison Margiela & Jil Sander
06.2022 - 01.2024
Flagship Store Manager, Operational Leader
Maison Margiela
07.2013 - 06.2022
Men's Ready to Wear Specialist
Gucci Group
07.2011 - 06.2013
Sales Professional
Prada
12.2010 - 08.2011
Sales and Business Development Specialist
John Varvatos
07.2008 - 12.2010
Assistant Store Manager
Ralph Lauren
11.2006 - 07.2008
Bachelor of Arts - Advertising, Business Marketing
The University Of Hartford
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