Mark Lyons

• Oversaw budgeting, staffing, and scheduling within daily business operations.
• Fostered a collaborative atmosphere through team-building activities.
• Guided management and supervisory staff to promote smooth operations.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.

Front office

Managed check-in process and addressed concerns for dissatisfied guests.

Rooms/Housekeeping

Opened the day by setting up boards for room attendants and ensured laundry was cleaned and processed by end of day.

Food & Beverage

Managed bar and day-to-day operations for outlets.

Engineering

Replaced dead batteries in guest room doors, identified AC hose leaks and turned off water valves to prevent flooding or damage.