Mark Macias
San Antonio
Summary
Adept at navigating challenging routes and ensuring timely deliveries, my tenure at SALLY Towing honed my expertise in vehicle operation and customer service. Recognized for maintaining a stellar safety record and enhancing operational efficiency by 30%, I bring a blend of strong work ethic and problem-solving skills to the table.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tow Truck Driver
SALLY Towing
San Antonio
11.2024 - Current
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Worked well with dispatchers to communicate route and schedule changes.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
- Worked closely with other drivers, mechanics, tow operators during shifts.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Loaded heavy items onto flatbeds using cranes and pulleys safely and securely.
- Performed vehicle inspections prior to towing.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Repaired broken down vehicles on the side of the road when needed.
- Managed unexpected emergencies and route changes with calm and professionalism.
FORKLIFT OPERATOR
R+L CARRIER
08.2023 - Current
- Collecting merchandise from the distribution center and safely transporting materials to the shipping bay
- Receiving and documenting merchandise for delivery or return
- Keeping an inventory of all merchandise entering or exiting the warehouse
- Identifying any missing, lost or damaged materials and immediately notify the supervisor
- Ensuring that all the merchandise is safely and securely packed and labeled for shipping
- Managing all merchandise with appropriate care
- Assisting with training of newly employed workers
- Scanning labels to ensure products are shipped to the right destination
MATERIAL CORDINATOR
BOEING
07.2021 - 04.2023
- Collecting merchandise from the distribution center and safely transporting materials to the shipping bay
- Receiving and documenting merchandise for delivery or return
- Keeping an inventory of all merchandise entering or exiting the warehouse
- Identifying any missing, lost or damaged materials and immediately notify the supervisor
- Ensuring that all the merchandise is safely and securely packed and labeled for shipping
- Managing all merchandise with appropriate care
- Assisting with training of newly employed workers
- Scanning labels to ensure products are shipped to the right destination
FORKLIFT OPERATOR
US PIPE
05.2020 - 06.2021
- Collecting merchandise from the distribution center and safely transporting materials to the shipping bay
- Receiving and documenting merchandise for delivery or return
- Keeping an inventory of all merchandise entering or exiting the warehouse
- Identifying any missing, lost or damaged materials and immediately notify the supervisor
- Ensuring that all the merchandise is safely and securely packed and labeled for shipping
- Managing all merchandise with appropriate care
- Assisting with training of newly employed workers
- Scanning labels to ensure products are shipped to the right destination
ORDER SELECTING
PRIME SOURCE
12.2018 - 04.2020
- Order selecting using cherry picker lifts
- Managing all merchandise with appropriate care
- Loading / unloading flatbeds using sit-down lifts
- Scanning labels to ensure products are shipped to the right destination
FORKLIFT OPERATOR / MACHINE OPERATOR
CATAPILLER
04.2016 - 10.2018
- Staging engine blocks using sit down lifts
- Maintaining safe clean work area
- Intermediate training on treading machine for engine blocks
- Identifying any missing, lost or damaged materials and immediately notify the supervisor
- Loading engine blocks into trailers with sit down
- Operated overhead cranes transporting engine blocks onto line assembly
- Assisted in packer blocks into crates
LEAD ORDER SELECTOR
POLLOC PAPER
05.2013 - 03.2016
- Collecting merchandise from the distribution center and safely transporting materials to the shipping bay
- Receiving and documenting merchandise for delivery or return
- Keeping an inventory of all merchandise entering or exiting the warehouse
- Identifying any missing, lost or damaged materials and immediately notify the supervisor
- Ensuring that all the merchandise is safely and securely packed and labeled for shipping
- Managing all merchandise with appropriate care
- Assisting with training of newly employed workers
- Scanning labels to ensure products are shipped to the right destination
- Utilizing sit down / stand up / cherry picker / reach lifts and riding pallet jacks
Education
Sage Trunk Driving School -
05.2024
HIGH SCHOOL DIPLOMA -
HARLANDALE HIGH SCHOOL
06.2002
Skills
- Licensed forklift operator
- Safety inspections
- Vehicle operation
- Route planning
- Customer service
- Inventory management
- Documentation accuracy
- Problem solving
- Emergency handling
- Effective communication
- Basic mechanical aptitude
- Defensive driving techniques
- Fast learner
- Team player
- Dependable
- Bi-lingual
- Stress tolerance
- Accident clearing
- Activity logging
- Customer vehicle loading
- Patience and empathy
- Basic vehicle maintenance
- Vehicle recovery expertise
- Vehicle lockdown
- Hydraulics
- Conflict resolution
- Strong work ethic
- Load securement proficiency
- Roadside assistance
- Safety management
- Accident scene management
- Roadside assistance experience
- Safe driving practices
- Equipment maintenance
- Towing equipment operation
- Problem-solving capacity
- Heavy lifting
- Relationship building
- Managed incidents
- Cargo security
- Organizational skills
- Commercial driving
- Flatbed experience
- Multitasking capacity
- Flexibility
- Pulley systems
- Continuous improvement
- Truck mounting
- Decision-making
- Health and safety
- Defensive driving
- Weather adaptability
- GPS mapping
- Electric hand trucks
- Troubleshooting and Diagnostics
- Loading and unloading
- Secure cargo
- Self motivation
- Excellent communication
Certification
Sage Trunk Driving School, 03/2024-05/2024
Timeline
Tow Truck Driver
SALLY Towing
11.2024 - Current
FORKLIFT OPERATOR
R+L CARRIER
08.2023 - Current
MATERIAL CORDINATOR
BOEING
07.2021 - 04.2023
FORKLIFT OPERATOR
US PIPE
05.2020 - 06.2021
ORDER SELECTING
PRIME SOURCE
12.2018 - 04.2020
FORKLIFT OPERATOR / MACHINE OPERATOR
CATAPILLER
04.2016 - 10.2018
LEAD ORDER SELECTOR
POLLOC PAPER
05.2013 - 03.2016
Sage Trunk Driving School -
HIGH SCHOOL DIPLOMA -
HARLANDALE HIGH SCHOOL
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