Mark Madria
Van Nuys,CA
Summary
- Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions and work cooperatively within team environments. Computer competencies include introduction to CAD programs and MS Office applications.
- Forward-thinking Engineering Intern pursuing Bachelors degree in Civil engineering. Some experience using CAD software. Looking to take on new challenges in role as CAD Engineer with exciting organization.
Overview
4
4
years of professional experience
Work History
Host
Gyu-Kaku
12.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took initial drink orders and relayed information to wait or bar staff.
Associate
Petco
05.2023 - 12.2023
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Successfully negotiated contracts with vendors, securing favorable terms for the organization.
- Oversaw budget planning and allocation activities, optimizing financial resources to support organizational objectives efficiently.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Associate
Staples
09.2022 - 04.2023
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Assistant Manager of Operations
Beadaholique
10.2019 - 05.2022
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Reported issues to higher management with great detail.
Education
No Degree - Civil Engineering
Liberty University
Lynchburg, VA08.2025
Transfer - Civil Engineering
Los Angeles City College
Los Angeles, CA05.2023
Skills
- Exceptional communication
- Front-of-house display creation
- Flexible and Adaptable
- Restaurant Operations
- Computer Skills
- Project Management
- Strong Work Ethic
- Creative Thinking
- Following Direction
- Documentation
- Code Compliance
- Testing Best Practices
Timeline
Host
Gyu-Kaku
12.2023 - Current
Associate
Petco
05.2023 - 12.2023
Associate
Staples
09.2022 - 04.2023
Assistant Manager of Operations
Beadaholique
10.2019 - 05.2022
No Degree - Civil Engineering
Liberty University
Transfer - Civil Engineering
Los Angeles City College