Dunahue Mahadeo
Orlando,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Sales/Customer Service Representative
Debt Mediators
10.2019 - 11.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Arts -
Colorado Technical University
Colorado Springs, CO10.2008
Skills
- Consultative Sales
- Data Collection
- Appointment Scheduling
- Call Management
- Account Updating
- Data Entry
- Scheduling
- Paperwork Processing
- Product Knowledge
- Critical Thinking
- Administrative Support
- Quality Control
- Sales Closing
- Sales Expertise
- Professional Telephone Demeanor
- Account Management
- Microsoft Office Suite
- Order Fulfillment
- System Implementation
- Technical Support
- Customer Service
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Sales/Customer Service Representative
Debt Mediators
10.2019 - 11.2023
Associate of Arts -
Colorado Technical University
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