Mark Mahavier
San Antonio,TX
Summary
Results-driven professional with extensive experience in claims management across property and auto sectors. Known for strong communication skills and adaptability, effectively interpreting insurance laws and enhancing customer relations. Committed to delivering high-quality service and operational excellence.
Overview
37
37
years of professional experience
Work History
Claims Operations Manager - Property
USAA Insurance
San Antonio, Texas
09.2013 - 01.2026
- Fostered a collaborative team environment to enhance productivity and engagement.
- Interpreted state insurance laws, communicating necessary updates and changes.
- Conducted regular audits of closed files, verifying accuracy prior to payment approval.
Claims Service Manager - Auto
USAA - P&C Auto Insurance
San Antonio, Texas
04.2007 - 09.2013
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Analyzed claims to determine liability and ensure compliance with company policies.
- Facilitated communication between the service department and other company divisions.
Customer Account Representative
USAA - P&C Auto Insurance
San Antonio, Texas
04.1998 - 04.2007
- Managed customer inquiries regarding policy details and coverage options.
- Provided support in processing claims and updating customer accounts.
- Collaborated with clients to identify issues and develop effective solutions for account management.
Food and Beverage Supervisor
Marriott
San Antonio, Texas
10.1988 - 06.1993
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Supervised daily food and beverage operations for high-volume hotel dining.
- Implemented training programs to enhance team performance and efficiency.
Education
BBA - Business Management
University of Phoenix
Tempe, AZSkills
- Quality assurance standards
- Recruitment and hiring
- Staff training and development
- Profit and loss management
- Adaptability and flexibility
- Microsoft Office proficiency
- Policy interpretation and application
- Project and Change management experience
Timeline
Claims Operations Manager - Property
USAA Insurance
09.2013 - 01.2026
Claims Service Manager - Auto
USAA - P&C Auto Insurance
04.2007 - 09.2013
Customer Account Representative
USAA - P&C Auto Insurance
04.1998 - 04.2007
Food and Beverage Supervisor
Marriott
10.1988 - 06.1993
BBA - Business Management
University of Phoenix