Mark Mailloux
Kittery Point,ME
Summary
Experienced leader with strong background in motivating teams, managing projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, relationship building, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director, Outpatient Rehabilitation Services
HCA/Portsmouth Regional Hospital
12.2018 - Current
- Executive oversight for staff of thirty-five therapists, nurses, exercise physiologists, and administrative support staff in the operations and strategic direction of a hospital-based outpatient rehabilitation facility and a freestanding occupational health facility
- Direct strategic planning and growth of rehabilitation services and occupational health services through comprehensive analysis or market trends, patient volumes and creation of programs that address patient access needs
- Analysis of departmental financial reports to identify alignment with budgetary targets, to analyze opportunities, and to plan/adjust strategies as they relate to outpatient rehabilitation growth objectives
- Conduct all staff performance appraisals, professional development and staff adherence to hospital/departmental policies, procedures and compliance initiatives
- Accountable for Employee Engagement scores and Patient Experience scores
- Consistently perform in top percentile of hospital departments
- Coordinate quality improvement initiatives and compliance as it relates to service line operations
- Marketing responsibilities and relationship building with area referral sources for outpatient rehabilitation services/occupational health, and specialty programs
- Direct operations for AACVPR certified cardiac and pulmonary rehabilitation programming
- Provide direct patient care services to a primarily orthopedic patient population with special interests in the areas of vestibular, spine and shoulder dysfunctions
Director, Occupational Health Services of PRH, LLC
HCA/Portsmouth Regional Hospital
03.2021 - Current
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Boosted operational efficiency by optimizing supply chain processes.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Coordinator, Outpatient Rehabilitation Services
HCA/Portsmouth Regional Hospital
08.2000 - 12.2018
Education
MBA - Healthcare Management
Regis University
Denver, COBachelor of Science - Physical Therapy
University of Lowell
Lowell, MASkills
- Relationship building
- Strategic planning
- Operations management
- Process improvement
- Verbal and written communication
- Decision-making
- People management/Retention
- Change management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
Board Certified Orthopaedic Clinical Specialist in Physical Therapy
American Board of Physical Therapy Specialties 2002 (Recertified in 2012/2022)
Timeline
Director, Occupational Health Services of PRH, LLC
HCA/Portsmouth Regional Hospital
03.2021 - Current
Director, Outpatient Rehabilitation Services
HCA/Portsmouth Regional Hospital
12.2018 - Current
Coordinator, Outpatient Rehabilitation Services
HCA/Portsmouth Regional Hospital
08.2000 - 12.2018
MBA - Healthcare Management
Regis University
Bachelor of Science - Physical Therapy
University of Lowell
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