Mark Maloney
Granite Falls,NC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 15 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award- winning restaurants around the country. Driven to raise the bar for fine dining and all aspects of guest relations. Restaurant/General Manager with 20 years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth. Authorized to work in the US for any employer
Overview
38
38
years of professional experience
Work History
Regional Manager/Operations Manager, Delivery Driver, Endorsement/Warehouse Associate/Forklift Operator
Supreme Distribution, Ardex
Boynton Beach, Pompano Beach, FL
05.2019 - 02.2022
- I had 135 sub contractors that I was in charge of
- 5 Managers that reported to me
- The areas that were in the regions were Boca Raton, Delray Beach, Boynton Beach, Royal Palm and the Lake Worth
- We had 58,351 customers we had to Deliver the Products
- Operations were from 10:00pm till 7:00am except for the weekends which were from 9:00pm till 11:00am
- I had daily communications with all 5 managers and with the owner of the business
- Weekly and monthly meetings discussing how we can strive for excellence we may have not gotten there but we darn sure tried
- Daily phone calls with customers
- Constant changes to move the business forward by not being satisfied but always looking forward by using technology with my district.com so we can see when the carriers completed their routes looking over numbers such as complaints, seeing why subscriptions dip usually up in the winter and down in the summer because of tourisms or snowbirds coming down from New York or Canada
- Etc
- My district.com
- Microsoft Office
- Class B
Fork Lift Operator
11.2015 - 05.2021
- Class B Truck Driver with Hazmat Endorsement
- Deliver products to local Destination, Warehouse Stocker
- Check in truck order
- Installation of Three Button Proportioners
- Move empty 55 gallon drum of soap out of carwash bays and install 450lbs to 500lbs drums of car wash soap in of 36 bays in the Miami Airport Carwash of 3 floor levels
- Move empty 55 gallon drums soap out of the Fort Lauderdale airport of 6 bays and install 450lbs to 500lbs drums of carwash soap in the bays
- Deliver Drums to various locations Vero Beach, Palm Beach, Broward County, Miami Dade County.
Manager
Supreme Distribution, Carrier
Deerfield Beach, FL
11.2018 - 05.2019
- Opening the Warehouse by printing up all Mail call for 165 Carriers
- Checking in the truck as the products comes in
- By making sure there is enough product coming in due upon the mail sent in by the home office of sun-sentinel
- Answered all emails pertaining to undelivered or unsatisfied customers
- Communicated to the customers by emailing or following up by going to the route of where the carrier most complaints are coming from to be certain the papers are being delivered
- Communicate by Via text or speaking directly to the carrier about the complaints from the customer
- Hold the carriers accountable by using proper documentation as well as communication
- I am also in charge of 20 carriers in the Deerfield area of up to 90 square miles
- Newspaper
Saint Gall Distribution LLC
Deerfield Beach, FL
06.2015 - 11.2018
- Delivery Newspapers to over 500 Customers
- Papers had to be delivered on time by 6:30am folded all papers Wallstreet Journal, Sun-Sentinel, New York times, Palm Beach Post, and New York Post
- Loaded Vehicle with product and drove to the route which was 6 miles from the ware house
- The route was located in the Boca Raton area with driving miles of up to 72 miles
- It was a 7 day a week contracted position.
Assistant Manager
Boston Market
Fort Lauderdale, FL
04.2012 - 11.2015
- Made sure that the brand was being done correctly by delivering good service, great food, and maintain profitability
- Assist in maintaining a staff of 18 by hiring the right staff for each position
- Assist in making sure the all recipe were being followed
- Assist in maintaining a clean store
- Assist in maintaining standards in store
- Counted inventory on a daily basis on all protein products
- Assist in maintaining controllable in the store, food cost, paper cost, and labor, and some of utilities.
Delivery Driver
Papa Johns -Broward County
Fort Lauderdale, FL
01.2012 - 04.2012
- Delivered hot pizza to guest homes
- Made pizza, wings etc.
- Between deliveries in the restaurant
- Took phone in orders as well as carry out orders
- Prepped for openings in the morning by stocking up for the business as well as prepped the dough
- Closing duties mop floors cleaned oven as well as prep table and cash outs at the end of the night
- Completed on-time deliveries by choosing best and most efficient routes
General Manager
Shell Gas -Broward County
10.2009 - 01.2012
- Carefully interviewed, selected, trained and supervised staff a staff of 8
- Controlled all daily aspect of the business ex: Labor, cash control, and quarterly inventory
- In charge of ordering all retail products
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Maintained cleanliness of the store from the outside in.
Assistant Manager
Brueggers' Bagel
Charlotte, NC
10.2007 - 10.2009
- Made sure that the brand was being done correctly by delivering (B) quality bagels
- Assist in maintaining a staff of 10 by hiring the right staff for each position
- Assist in making sure that all recipes were being followed
- Assist in maintaining a clean store
- Assist in maintaining standards in store
- Counted inventory on a daily basis on all bagel products
- Assist in maintaining controllable in the store, food cost, paper cost, and labor, and some of utilities.
Assistant Manager
Denny's - Broward County
01.2007 - 10.2007
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Assisted in maintaining cash control, labor, and weekly inventory
- Made sure that we delivered great breakfast hot to the table
- Did table touches on a daily basis
- Assisted in Directing a staff of 42
- Reported to the General Manager on a daily basis
- Did weekly inventory around 3 am.
General Manager
Boston Market
Fort Lauderdale, FL
08.2003 - 02.2006
- Carefully interviewed, selected, trained and supervised staff
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Meet, greeted and encouraged feedback from customers and used feedback to implement positive changes within the
- Store
- Carefully Followed standard according to P&L budget plans and controllable
Assistant General Manager
Red Lobster
Hollywood , Florida
01.2004 - 01.2006
- L Made sure that the brand was being done correctly by delivering good service, great food, and maintain profitability
- L Assist in maintaining a staff of 65 by hiring the right staff for each position
- L Assist in making sure the all recipe was being followed
- L Assist in maintaining in all standards
- L Assist in maintaining in making sure the store was ready for Safe Serve inspection
- L Counted inventory on a monthly basis on all products l Assist in maintaining controllable in the store, food cost, paper, paper cost, labor, and some of utilities as well as wine and Liquor.
Assistant Manager
Starbucks Coffee
Miami Beach, FL
09.2002 - 08.2003
- L Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- L Assist in Managing payroll and timekeeping, including completion of the proper paperwork for new hires
- Carefully interviewed, selected, trained and supervised staff
- L Assist in ordering all food and drink products for the store
- L Assist and Oversaw a staff of 15 to maintain
- L Carefully Followed standard according to P&L budget plans and controllable
- L Assist in making the schedule as well as controlling labor.
Assistant Manager
Boston Market
Atlanta, GA
05.2000 - 08.2002
- Made sure that the brand was being done correctly by delivering good service, great food, and maintain profitability
- Assist in maintaining a staff of 18 by hiring the right staff for each position
- Assist in making sure that all recipes were being followed
- Assist in maintaining a clean store
- Assist in maintaining standards in store
- Counted inventory on a daily basis on all protein products
- Assist in maintaining controllable in the store, food cost, paper cost, and labor, and some of utilities.
General Manager
Pizza Hut
Roanoke, Virginia
08.1990 - 05.2000
- Maintained all aspect of the business ex: P&L, labor, human resources, Food cost cash control
- Made sure that all pizza product were delivered on time hot to homes
- Did weekly meetings with management team
- Directed a staff of 20
- Reported to the district manager on a daily basis
- Did weekly and daily inventory.
Education
High school diploma - General Studies
Northside High School
Skills
- Profit & Loss
- 10 years
- Training & Development
- Conflict Management
- Budgeting
- Recruiting
- Restaurant Management
- Guest Relations Experience
- Catering
- Labor Cost Analysis
- Management
- Forecasting
- Kitchen Management Experience
- Assistant Manager Experience
- Restaurant Experience
- Operations Management
- POS
- Delivery Driver Experience
- Employee Orientation
- Financial Report Writing
- Strategic Planning
- Payroll
- Event Planning
- Certifications / Licenses
- Additional Information
- Staff scheduling Trained in performance and wage reviews
- Natural leader Business operations expertise
- Food service background Inventory control and record keeping
- Strong work ethic Service-oriented
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Proven cost-control expert
Timeline
Regional Manager/Operations Manager, Delivery Driver, Endorsement/Warehouse Associate/Forklift Operator
Supreme Distribution, Ardex
05.2019 - 02.2022
Manager
Supreme Distribution, Carrier
11.2018 - 05.2019
Fork Lift Operator
11.2015 - 05.2021
Saint Gall Distribution LLC
06.2015 - 11.2018
Assistant Manager
Boston Market
04.2012 - 11.2015
Delivery Driver
Papa Johns -Broward County
01.2012 - 04.2012
General Manager
Shell Gas -Broward County
10.2009 - 01.2012
Assistant Manager
Brueggers' Bagel
10.2007 - 10.2009
Assistant Manager
Denny's - Broward County
01.2007 - 10.2007
Assistant General Manager
Red Lobster
01.2004 - 01.2006
General Manager
Boston Market
08.2003 - 02.2006
Assistant Manager
Starbucks Coffee
09.2002 - 08.2003
Assistant Manager
Boston Market
05.2000 - 08.2002
General Manager
Pizza Hut
08.1990 - 05.2000
High school diploma - General Studies
Northside High School