- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteer Work
Mark Manahane
Converse ,TX
Summary
Auto insurance professional prepared to deliver impactful results in claim evaluations and settlements. Proven ability to assess damages accurately and facilitate client satisfaction. Known for collaborative teamwork and adaptability to shifting needs, with expertise in negotiation and conflict resolution.
Experienced with evaluating auto insurance claims and determining accurate settlements. Utilizes analytical skills and negotiation tactics to ensure fair outcomes. Knowledge of industry standards and procedures, along with track record of effective client communication and problem-solving.
Overview
17
17
years of professional experience
Work History
Associate Auto Adjuster
USAA
10.2023 - 08.2025
- Applies appropriate coverage and handles simple liability, evaluates, and settles high volume and low complexity auto claims with repairable vehicles
- Resolves claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing the workload
- Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
- Collaborates and sets expectations with external and internal business partners to facilitate claims resolution
- Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service
- Acquiring and applying a foundational knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures
- Applies basic knowledge of Auto Physical Damage
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
- May be assigned CAT deployment travel with minimal notice during designated CATs
- Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
- Developed comprehensive understanding of vehicle systems and damages by participating in ongoing education programs such as I-CAR courses or ASE certifications.
- Resolved disputes between insured parties and repair facilities professionally through effective negotiation techniques when necessary.
Driver/Move Supervisor
Patriot Moving and Delivery
03.2022 - 03.2023
- Drive 26’ box truck, load and unload truck. Pack and unpack boxes of home goods. Meet and greet customers, go over and fill out important documentation before the move begins. Communicate before, during and after the move with the clients to handle paperwork and payment after the move is completed. I am willing to go out of town and spend the night out of town. Work long hours sometimes, including weekends.
Team Leader
Generations Moving Team
03.2021 - 03.2022
- Drive a 26’ box truck, load and unload and ensure the load is securely placed to eliminate damages and a safe trip. Specializes in Senior Moving into and out of Retirement communities. As a Supervisor I specialize in running a smooth move, ensuring furniture is being prepped and broken down. Able to delegate the list of things that need to be done and exactly how they are to be done to ensure furniture and appliances, including boxes are loaded and unloaded in and out of the truck with no damage. Customer service is one of my main priorities and making sure the customers, including the family members, have great experiences during the move.
Driver/Mover
Movology
04.2020 - 03.2021
- Drive 24’x13’ box truck, team lead that greets customers and handles customer service with administrative process on company website. Able to be on feet 8+ hours out of the day, able to lift 50+ lbs individually. Willing to work out of town jobs, experience moving high end furniture and appliances.
Full Case Order Selector
Dollar General
01.2020 - 04.2020
- Full Case order selector, pick merchandise from different locations and place them inside Rolltainers to be offloaded to one of multiple bays to be shipped and delivered to different stores around the country.
Appliance Installer
APPLIANCE MASTER
09.2019 - 01.2020
- Load, Transport and install Kitchen Appliances, Outside Grills. Must ensure all appliances are tracked, determine whether or not appliances are damaged or undamaged before installing. If it is damaged, must return to the company where it was picked up from. Must fill out a Return Order before leaving the warehouse. Must take pictures and annotate work completed.
Residential Journey Plumber
Steve's Plumbing
03.2019 - 07.2019
- Tasked with overseeing daily tasks for take off crews, rough in crews and major plumbing components. Supervise a multimillion dollar project and ensure subcontractors are wearing proper personal protective equipment. This entails installing plumbing from the ground up, gas lines, and supply lines for pools for Residential construction for multi family apartments.
Field Supervisor
GIBSON PLUMBING
11.2018 - 04.2019
- Tasked with overseeing daily tasks for take off crews, rough in crews and major plumbing components. Supervise a multimillion dollar project and ensure subcontractors are wearing proper personal protective equipment. This entails installing plumbing from the ground up, gas lines, and supply lines for pools for Residential construction for multi family apartments.
Water and Fuel System Maintenance Supervisor
United States Air Force
09.2015 - 03.2018
- Supervised 5 military members weekly ensuring jobs were completed and productivity was at a high percentage
- Conducted yearly performance reports for members coming up on Promotion opportunities
- Trained members during their Apprenticeship training for the first year
Water and Fuels Systems Maintenance Journeyman
United States Air Force
11.2011 - 03.2018
- Independently install, modify, repair and maintain a variety of new and existing utility, supply and disposal systems and equipment such as sewage, water, oil and gas distribution systems, and water closets, tubs, backflow prevention devices/assemblies, fire sprinkler systems and showers.
- Plan and insure the proper slant, slope and fall or level of installations to provide for proper flow, drainage and sanitary operating conditions and to prevent backflow vacuum or air lock conditions. Locate and tap main lines, set up system routes, place and cut route openings, place hangers for proper level and slope and determine and install valve, trap and union as needed for proper operation of a variety of systems and equipment.
- Troubleshoot/test various plumbing systems and equipment including backflow prevention devices such as reduced pressure devices, double check devices, atmospheric vacuum breakers and other cross connection devices.
- Determine tools, parts, equipment and supplies needed, including proper types, sizes and materials.
Water and Fuel System Maintenance Exterior Lead
United States Air Force
08.2016 - 02.2017
- Supervised 4 employees who required training with various power tools and repair parts for exterior water lines.
- Conducted multiple water pipe break repairs ranging from 2 inch to 24 inch lines. Communicated weekly status reports of ongoing Exterior jobs as well as once that were completed for the week.
- Mapped out and marked water, sewer, and natural gas lines for Contractors to conduct their exterior work.
- Ensured proper forms were filled out and completed as well as signed off by the proper individuals for exterior work to be conducted.
Night Stocker
Target
01.2009 - 06.2009
- Performed all stocking duties such as ordering, lifting, blocking, facing and dusting products. Maintained and administer all housekeeping tasks on backroom areas and sales floor. Administer efficient cleaning and tidying work to keep department clean and well organized. Assisted customers to identify and locate products and respond to queries appropriately. Worked efficiently to maintain productivity standards for target achievement.
- Managed and adhered to Federal, State, and company regulations and standards to meet safety and sanitary standards.
- Performed activities such as loading, unloading and movement of bulky and heavy products for stocking. Developed strategies to execute and establish SOPs as per company guidelines. Trained new partners and execute proper department recovery.
Education
Associate - Mechanical and Electrical Technology
American Military University
04.2017
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University of Maryland University College
09.2015
American History
Western Oklahoma State College
09.2011
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Western Oklahoma State College
03.2011
College Algebra
Community College of the Air Force
Associate in Electrical And Mechanical Engineering -
Community College of The Air Force
Montgomery, AL01-2015
Skills
- Plumbing (8 years)
- Fire Systems (4 years)
- Back Flow Prevention Devices (8 years)
- Field Service
- Problem solving
- Powerpoint
- Power Tools
- Hand Tools
- Forklift Operator
- Warehouse Experience
- Load & Unload
- Moving Experience
- Estimating repair costs
- Claim investigation
- Insurance policy sales
- Vehicle inspection
- Damage assessment
- Policy interpretation
- Technical aptitude
Accomplishments
- Documented and resolved increased escalations, which resulted in resolution and member satisfaction.
Interests
Timeline
Associate Auto Adjuster
USAA
10.2023 - 08.2025
Driver/Move Supervisor
Patriot Moving and Delivery
03.2022 - 03.2023
Team Leader
Generations Moving Team
03.2021 - 03.2022
Driver/Mover
Movology
04.2020 - 03.2021
Full Case Order Selector
Dollar General
01.2020 - 04.2020
Appliance Installer
APPLIANCE MASTER
09.2019 - 01.2020
Residential Journey Plumber
Steve's Plumbing
03.2019 - 07.2019
Field Supervisor
GIBSON PLUMBING
11.2018 - 04.2019
Water and Fuel System Maintenance Exterior Lead
United States Air Force
08.2016 - 02.2017
Water and Fuel System Maintenance Supervisor
United States Air Force
09.2015 - 03.2018
Water and Fuels Systems Maintenance Journeyman
United States Air Force
11.2011 - 03.2018
Night Stocker
Target
01.2009 - 06.2009
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University of Maryland University College
American History
Western Oklahoma State College
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Western Oklahoma State College
College Algebra
Community College of the Air Force
Associate - Mechanical and Electrical Technology
American Military University
Associate in Electrical And Mechanical Engineering -
Community College of The Air Force
Military Service
Branch: United States Air Force Rank: E-5
Awards
The Air Force Achievement Medal September 2016 Received for outstanding achievement while assigned to Dyess Air Force Base Honor Gurard., Community College of the Air Force Associates Degree April 2017 Received after completing 64 credit hours earned towards a Military Degree., Airman Leadership School Diploma September 2015 Received after completing the Airman Leadership School of Instruction
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