Mark Mandella
Grafton,WI
Summary
A seasoned Master Carpenter and Project Manager, I elevated R&R Battista Services' reputation through high-quality craftsmanship and innovative solutions, resulting in increased client satisfaction and repeat business. My expertise in project management and customer relations, coupled with a talent for mentoring and enhancing team productivity, underscores my commitment to excellence and efficiency.
Overview
25
25
years of professional experience
Work History
OWNER /MASTER CARPENTER
MGM RENOVATIONS INC
07.2006 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Mentored junior carpenters, leading to increased skill levels and productivity within the team.
- Delivered high-quality craftsmanship for custom-built projects, ensuring client satisfaction.
MASTER CARPENTER /PROJECT MANAGER
R&R BATTISTA SERVICES
01.2000 - 07.2006
- Consistently met deadlines by prioritizing tasks efficiently and delegating responsibilities as necessary.
- Showcased attention to detail in all aspects of woodworking, from joinery to finish work.
- Collaborated with architects and designers to develop innovative solutions for complex construction challenges.
- Elevated company reputation with consistent high-quality results across multiple types of carpentry projects.
- Customized cabinetry designs to meet specific client needs, resulting in increased referrals and repeat business.
- Spearheaded process improvements, continuously updating best practices for carpentry work throughout the company.
- Managed budgets and timelines for large-scale projects, resulting in successful completion within constraints.
- Delivered high-quality craftsmanship for custom-built projects, ensuring client satisfaction.
- Mentored junior carpenters, leading to increased skill levels and productivity within the team.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Coordinated efforts with other tradespeople on site, fostering a collaborative environment that led to smoother project execution.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Built and hung custom doors and frames.
- Repaired damaged doors, windows and other structures.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Assembled and installed furniture and cabinetry.
- Installed insulation, trim and other finishing touches.
- Measured, cut and installed drywall, paneling and other materials.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Cut and shaped materials to meet outlined measurements.
- Inspected buildings to identify repair needs.
- Specialized in foundations, framing and finish carpentry.
- Improved project efficiency by implementing advanced carpentry techniques and tools.
- Enhanced customer satisfaction by providing clear communication on project progress and addressing concerns promptly.
- Streamlined workflows by maintaining a well-organized workspace and adhering to safety standards.
- Conducted thorough inspections of completed work, ensuring adherence to quality standards and building codes.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Read and interpreted blueprints and construction documents to determine project directives.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
Education
High School Diploma -
LEICESTER HIGH SCOOL
Leicester, MA05-1992
Skills
- Customer relations
- Relationship building
- Verbal and written communication
- Client service
- Project management
Timeline
OWNER /MASTER CARPENTER
MGM RENOVATIONS INC
07.2006 - Current
MASTER CARPENTER /PROJECT MANAGER
R&R BATTISTA SERVICES
01.2000 - 07.2006
High School Diploma -
LEICESTER HIGH SCOOL