Mark Mangiarelli
Software Engineer
North Providence,RI
Work Preference
Summary
Experienced Operations Development Lead with over 10 years of experience supporting the United States Department of Veterans Affairs in Identity and Access Management (IAM) software operations and support. Possess Tier 3 high-security clearance credentials with extensive experience handling highly sensitive identity and personal data in secure enterprise environments.
Proven leadership experience managing department operations, training and mentoring new employees across a wide variety of technical and operational topics. Skilled in identity data triage, operational troubleshooting, and end-user application monitoring supporting large veteran user populations.
Experience includes Java development, application enhancements, production support, and maintaining high-availability enterprise systems within secure government environments. Strong background in operational coordination, issue resolution, and supporting mission-critical identity management applications.
Work History
Operations Developer Lead
Hybrid Enterprises
Saint Cloud, Florida
10.2016 - Current
- Managed monitoring processes for widely used government identity software to enhance user experience.
- Coordinated efforts among diverse teams to clarify project requirements and achieve timely solution implementation within the United States Department of Veterans Affairs.
- Executed deployment strategies for new software features and fixes, ensuring seamless integration within government software systems.
- Oversaw the management of sensitive data while facilitating credentialing for veterans and employees within United States Department of Veteran Affairs.
- Assisted in training sessions that supported junior developers and operations teams to enhance their skills.
Skills
Critical problem evaluation
Java programming
Documentation processes
Staff development
Experienced in data analysis
Performance optimization
Project coordination
Certification
Information Security and Privacy Role-Based Training for System
Administrators (WBT)
Information Security and Privacy Role-Based Training for Programmers
Privacy and HIPAA Training Identity access Management