Mark Mangiarelli

Experienced Operations Lead and and Subject Matter Expert in Identity Analysis with more than 10 years of experience supporting Identity Access Management (IAM) systems and enterprise operations for the U.S. Department of Veterans Affairs. Demonstrated success leading operational support activities for mission-critical applications serving millions of veterans, ensuring system reliability, security, and compliance within highly regulated environments. Possesses extensive expertise in operational oversight, identity and access management processes, identity data analysis and remediation, production support coordination, application monitoring, incident management, and stakeholder engagement. Proven ability to lead cross-functional teams, coordinate complex operational initiatives, and resolve high-priority issues while maintaining service continuity and meeting organizational objectives. Experienced in managing sensitive personal and identity-related information, supporting enterprise-scale systems, and operating within secure environments requiring a Tier 3 security clearance. Recognized for delivering operational excellence through proactive problem-solving, process improvement, risk mitigation, and effective communication with technical teams, business stakeholders, and executive leadership. Adept at translating complex technical concepts into actionable solutions that support organizational goals and enhance customer satisfaction.