MARK MANNEH
Springfield,IL
Summary
With a proven track record at the State of Illinois-Department of Human Services, I excel in household oversight and fostering strong, trusting relationships with clients. My expertise in database entry and mature, professional demeanor have significantly contributed to enhancing client satisfaction and safety, demonstrating a commitment to excellence in personal and caregiving roles.
Overview
22
22
years of professional experience
Work History
Personal Assistant
State of Illinois-Department of Human Services
Springfield, IL
07.2024 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Contributed to case reviews of client status and progress.
- Laundered clothing and bedding to prevent infection.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Educated family members about proper techniques for caring for the client at home.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Developed individual plans of care based on assessment findings and physician orders.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Improved patient outlook and daily living through compassionate care.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Followed care plan and directions to administer medications.
- Drove clients to doctors' appointments and social outings.
- Assisted clients with maintaining good personal hygiene.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Completed scheduled patient check-ins and progress reports for clients.
- Maintained detailed records of services performed on clients.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Supported bathing, dressing and personal care needs.
- Organized oral medications for clients following dosage and schedule requirements.
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Transported patients to medical, dental and personal care appointments.
- Monitored health and well-being of clients and reported significant health changes.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Provided ongoing compassionate patient care for each client.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Administered medication under supervision of a registered nurse or physician.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Consulted with client care team to continually update care plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Followed safe lifting and transferring techniques to transport residents.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Assisted with meal planning to meet nutritional plans.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Conducted home visits to assess client's needs and provide appropriate interventions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Caregiver
CARMODY SENIOR CARE INC
Springfield, IL
05.2013 - 04.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Consulted with client care team to continually update care plans.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted clients with maintaining good personal hygiene.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Laundered clothing and bedding to prevent infection.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Reported concerns to nurse supervisor to promote optimal care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Provided emotional support to clients during difficult times.
- Assisted with meal planning to meet nutritional plans.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Educated families about available resources for home health care services in the local community.
- Drove clients to doctors' appointments and social outings.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Organized oral medications for clients following dosage and schedule requirements.
- Accompanied clients to social events such as movies or plays.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Coordinated transportation services for clients when necessary.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Recorded client status progress and challenges in logbooks and reports.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Helped clients get in and out of beds and wheelchairs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Instructed family members on how to provide bedside care.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Built strong and trusting rapport with clients and loved ones.
- Followed care plan and directions to administer medications.
- Contributed to case reviews of client status and progress.
- Maintained detailed records of services performed on clients.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Supported bathing, dressing and personal care needs.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Monitored health and well-being of clients and reported significant health changes.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Administered prescribed medications on a timely basis following care plan instructions.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
SOCIAL AND HUMAN SERVICES ASSISTANT
Springfield Park District
Springfield, IL
07.2013 - 08.2014
- Served as an advocate for clients when interacting with outside agencies or institutions.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Maintained client confidentiality while adhering to HIPAA regulations in accordance with company policies.
- Visited clients at home to distribute community referral and resource information.
- Conducted assessments of family strengths, needs and barriers.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Collaborated with social workers to support patients.
- Interviewed applicants to verify information eligibility for public assistance.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Supported individuals in developing life skills such as budgeting finances or finding employment opportunities.
- Counseled families regarding their loved ones' mental health diagnoses or disabilities.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Performed assessments to determine individual limitations and strengths.
- Connected individuals with relevant community resources and coordinated referrals.
- Provided crisis intervention services during emergency situations.
- Developed individualized care plans tailored to meet the specific needs of each client.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Attended meetings and participated in staff development training activities.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
House Supervisor
SPRINGFIELD ARC INC./SPARC
Springfield, IL
07.2010 - 12.2011
- Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns.
- Conducted regular rounds on nursing units to assess staffing levels, safety protocols and patient satisfaction.
- Communicated conditions, changes and care updates between clinical staff and physicians.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Fostered improved communication with contractors to promote regulatory compliance.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Managed lab and testing activities to maintain efficiency.
- Acted as a liaison between management team and frontline staff regarding issues such as policy changes or process improvements.
- Trained new employees on departmental protocols, policies and procedures.
- Initiated and monitored preventive and rehabilitative nursing procedures to deliver exceptional care to every patient.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Provided patients necessary medications via appropriate pathways.
- Communicated with patients with compassion while keeping medical information private.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Ensured staff compliance with all regulatory requirements, policies and procedures.
- Investigated customer complaints related to patient care services provided by the department.
- Provided patients with direct nursing care during periods of department short-staffing.
- Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed routine maintenance and repair.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Collaborated with other departments within the facility to coordinate interdisciplinary care plans for patients.
- Created monthly reports detailing departmental progress towards achieving set goals.
- Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
- Managed cases and oversaw nursing care with strong commitment to offering patients optimal treatments, resources and quality care.
- Assessed staff competency through observation, evaluation and feedback sessions.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Developed departmental goals and objectives to improve operational performance.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Engaged in problem solving initiatives to resolve conflicts between staff or patients.
- Coordinated communication between departments to ensure timely completion of tasks.
SPECIAL NEED ASSISTANT
Springfield Urban League INC.
Springfield, IL
07.2003 - 05.2010
- Notified instructors of errors or problems with assignments.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
- Prepared handouts, study materials and other teaching aids.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Improved behavior with modification and positive reinforcement techniques.
- Oversaw classroom and teaching materials and requisitioned low-stock items.
- Implemented behavior management strategies to improve learning outcomes for students with disabilities.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Met with parents about student needs to garner additional support.
- Assisted in the development of individual education plans to meet student's specific educational goals.
- Adapted instruction methods and materials to meet the individualized needs of students.
- Evaluated student needs to provide helpful resources and support.
- Managed class of special education students in absence of lead teacher.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Kept students safe in classroom and outside environments.
- Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Collaborated with teachers and school staff on developing classroom modifications for students with special needs.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
ACTIVITY SPECIALIST
21ST CENTURY BOYS & GIRLS CLUB/JEFFERSON
Springfield, IL
03.2004 - 12.2007
- Conducted daily activities with residents, such as arts and crafts projects, music therapy, and outdoor recreational activities.
- Provided emotional support and encouragement to participants, fostering a positive and inclusive environment.
- Utilized social media and other digital platforms to communicate with participants and promote the activity program.
- Kept accurate and organized program and individual child records.
- Documented individual progress toward meeting treatment goals.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Implemented safety protocols for all activities, ensuring compliance with regulatory standards and minimizing risks.
- Maintained accurate records of activities, participants' attendance, and feedback, using data to inform future planning.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Encouraged participation in all activities by providing positive reinforcement and encouragement to residents.
- Trained and supervised volunteers and junior staff, providing guidance and support to ensure high-quality program delivery.
- Engaged in one-on-one conversations with participants to provide companionship and assess their needs and interests.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Some College (No Degree) - Child Development And Nursing Assistant Certificat
LINCOLN LAND COMMUNITY COLLEGE
Springfield, ILSkills
- Chauffeuring
- Database entry
- Household oversight
- Errands management
- Child management
- Professional and mature
Timeline
Personal Assistant
State of Illinois-Department of Human Services
07.2024 - Current
SOCIAL AND HUMAN SERVICES ASSISTANT
Springfield Park District
07.2013 - 08.2014
Caregiver
CARMODY SENIOR CARE INC
05.2013 - 04.2019
House Supervisor
SPRINGFIELD ARC INC./SPARC
07.2010 - 12.2011
ACTIVITY SPECIALIST
21ST CENTURY BOYS & GIRLS CLUB/JEFFERSON
03.2004 - 12.2007
SPECIAL NEED ASSISTANT
Springfield Urban League INC.
07.2003 - 05.2010
Some College (No Degree) - Child Development And Nursing Assistant Certificat
LINCOLN LAND COMMUNITY COLLEGE
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