Mark Martinez
Forest Park,GA
Summary
Professional and enthusiastic Food Server with over three years of experience serving food in busy restaurants and banquets. Adept at delivering first-class service to all dining patrons, adding to the positive reputation of dining establishments. A high-energy individual who can multitask and work well under pressure. Extremely Guest-focused and dedicated to maintaining restaurant and food industry standards. Experienced and effective Restaurant Manager adept in all aspects of successful restaurant management. Bringing forth several years of industry experience and expertise in managing staff and restaurant functions. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Passionate about the food service industry, and eager to bring years of experience and growth to another flourishing establishment.
Overview
4
4
years of professional experience
Work History
Bar Manager
The Wurst Beer Hall
03.2023 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Developed new signature cocktails to support the bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
FOH Manager
Bantam + Biddy
01.2021 - 01.2023
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Increased Guest satisfaction and grew business by maintaining close relationships with Guests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Bantam + Biddy
01.2021 - 01.2022
- Served high Guest volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
Server Shift Leader
Bantam + Biddy
01.2020 - 01.2021
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
Public Health - Health Administration
Georgia Gwinnett College
Lawrenceville, GA05.2026
High School Diploma -
South Atlanta High School
Atlanta, GA05.2022
Skills
- Health & Safety Management
- Process Improvement
- Client Relationship Building
- Team Building
- Performance Management
- Conflict Deescalation
- Critical Thinking
- Problem Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bar Manager
The Wurst Beer Hall
03.2023 - Current
FOH Manager
Bantam + Biddy
01.2021 - 01.2023
Bartender
Bantam + Biddy
01.2021 - 01.2022
Server Shift Leader
Bantam + Biddy
01.2020 - 01.2021
Public Health - Health Administration
Georgia Gwinnett College
High School Diploma -
South Atlanta High School
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