Mark Martinez
San Antonio,TX
Summary
Dedicated, professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
District Director of Operations
Community Choice Financial Inc.
06.2023 - Current
- Managed a team of General Managers to guarantee consistent performance across locations.
- Recruited, hired, and trained personnel, working to establish key internal functions, and outline scope of positions for new organization.
- Improved employee retention through professional development programs and targeted hiring practices.
- Led the implementation of company-wide initiatives at the district level, aligning with corporate goals.
- Ensured regulatory compliance across all locations by staying up-to-date on industry standards and best practices.
General Manager
TitleMax
09.2019 - 05.2023
- Recruit, coach, and develop all store and district team members.
- Stay abreast of policies, compliance, account management, recovery, and daily performance reports.
- Lead my team to reach or exceed sales goals by selling loan or pawn products to consumers
- identifying local marketing strategies
- Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
Warehouse Selector
Pepsi
10.2017 - 09.2019
- Enhanced warehouse efficiency by streamlining the picking and packing process.
- Reduced order errors through meticulous attention to detail during the selection process.
- Maintained a safe and clean work environment by adhering to company safety protocols and guidelines.
- Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to safely transport goods within the facility.
Supervisor
Floor And Decor
03.2015 - 10.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Manage a team of 7.
District Director of Operations
Mobilelink LLC
07.2013 - 03.2015
- Hire qualified store managers.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained district trade in program to have $0 variance.
District Director of Operations
Clearwire
11.2010 - 07.2013
- Meeting sales quotas
- Managing, coaching, developing, and motivating account executives.
- Maintained successful relationships with retailers, and customers.
- Design and implement all necessary strategies and tactics for achieving unit sales.
- Manage 9 different locations with 9-10 employees at each location.
Education
GED -
San Antonio High School
San Antonio, TXSkills
- Effective Leader
- Delegation
- Recruitment
- Staff training/ development
- Relationship building
- Best Practices
- KPI Tracking
- MS Office
- Problem resolution
- Supervision
- Team management
- Coaching and mentoring
Accomplishments
- Titlemax General Manager- Consistently in top 3 for sales in State. Grew the business from 300k to 1 million dollars.
- Mobilelink LLC, District Director- Consistently in the top 3 for sales in the nation. Helped and develop 6 associates to management positions in one year. Met all sales quotas each month.
- Clear Wire, District Director- Increased sales by 187% from 80 units per month to 230 units through increased customer contact. Achieved #1 sales in the nation.
Timeline
District Director of Operations
Community Choice Financial Inc.
06.2023 - Current
General Manager
TitleMax
09.2019 - 05.2023
Warehouse Selector
Pepsi
10.2017 - 09.2019
Supervisor
Floor And Decor
03.2015 - 10.2017
District Director of Operations
Mobilelink LLC
07.2013 - 03.2015
District Director of Operations
Clearwire
11.2010 - 07.2013
GED -
San Antonio High School