Mark Masella
Maumee,OH
Summary
Dynamic professional with a proven track record at the US Post Office, excelling in customer service and time management. Recognized for enhancing community trust and satisfaction through efficient mail delivery. Skilled in equipment maintenance and problem-solving, fostering teamwork and collaboration to achieve operational excellence. Committed to continuous improvement and safety awareness.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
39
39
years of professional experience
Work History
City Letter Carrier
US Post Office
09.1999 - 04.2025
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Picked up outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Sales Associate /Head of the Department
Home Depot
08.1998 - 06.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Crewchief
US AIR FORCE
01.1986 - 11.1997
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on F-15 aircraft.
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Enforced strict safety protocols to protect crew members.
- Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.
- Managed tight schedules to ensure timely project completion and client satisfaction.
- Coordinated complex multi-million-dollar aircraft repairs.
- Optimized resource allocation by accurately forecasting labor needs based on project timelines and client requirements.
- Directed aircraft fueling, loading and unloading operations.
- Updated flight and maintenance logs with current, accurate information.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Coordinated aircraft inspections and repairs to maintain applicable standards.
- Oversaw quality control measures, maintaining high standards for all completed tasks.
- Coordinated maintenance schedules for equipment, ensuring operational readiness at all times.
- Improved safety standards with thorough training sessions for new recruits.
- Boosted morale with recognition programs for outstanding performance.
- Ensured strict adherence to safety protocols, significantly reducing workplace accidents.
- Resolved conflicts among team members, fostering more cohesive work environment.
- Cultivated culture of respect and integrity within crew, enhancing overall team performance.
- Conducted regular performance evaluations, identifying areas for improvement and personal growth.
- Led by example, demonstrating commitment and professionalism in all tasks.
- Supervised daily operations, leading to smoother project execution and timely completions.
- Adapted quickly to unforeseen challenges, minimizing disruptions to project timeline.
- Streamlined task delegation, matching skills to tasks for optimized productivity.
- Completed post-flight maintenance reports and worked with crew chief for post-maintenance check flights.
Education
High School Diploma -
Hopewell Loudon
Bascom OH08.1985
Skills
- Time management abilities
- Continuous improvement
- Physical stamina
- Professional demeanor
- Problem-solving aptitude
- Weather preparedness
- Handheld device operation
- Accountability
- Safety awareness
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Decision-making
- Teamwork skills
- Task prioritization
- Professionalism
Timeline
City Letter Carrier
US Post Office
09.1999 - 04.2025
Sales Associate /Head of the Department
Home Depot
08.1998 - 06.2000
Crewchief
US AIR FORCE
01.1986 - 11.1997
High School Diploma -
Hopewell Loudon