Mark Mask
Hudson,NC
Summary
I started working for Canteen on July 14th 1986. I ran a sales route for four years. I then applied for a maintenance service tech and got the job and was there for a year. A utilities job come available and I was ask if i would consider the job i did and got the job, i was a utility lead for 16 years. In 2005 I applied for a CSM and got the job an this is where i am still at to day.
Overview
36
36
years of professional experience
Work History
Customer Service Manager
Canteen
Hickory, NC
07.1986 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
South Caldwell High School
Hudson, NC06.1983
Skills
My skills through experience
Vending 35 plus years
Avenue C 3 plus years
O C S Familiar with the process
Accomplishments
In 2008 I become a part of Tom Jones southeast acquisition team and still on it to this day.
July 24, 2014 I won the Excellence in Customer Service Winner for Q3 for the Southeast. And was recognized by Division President Steve Luccia
Vice President Kirk Wolfinbarger
2018 I won the Be A Star Vending CSM of the Year.
Timeline
Customer Service Manager
Canteen
07.1986 - Current
South Caldwell High School