Mark Matthews
Sorrento,LA
Summary
Results-driven, Coordinating Supervisor at Power Cleaning Specialists, Inc. with over 35 years of experience.
Highly knowledgeable and extensively trained across multiple specialized areas and a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in strategic task assignment and effective relationship management, successfully implemented training programs and process improvements, fostering team collaboration and driving productivity. Committed to service quality and continuous improvement.
Overview
35
35
years of professional experience
5
5
Certification
Work History
Coordinating Supervisor
Power Cleaning Specialists, Inc.
04.1990 - Current
- Supervised daily operations ensuring adherence to safety protocols and quality standards.
- Coordinated scheduling and resource allocation for cleaning teams to maximize efficiency.
- Implemented training programs for new hires, enhancing skill development and operational knowledge.
- Developed and maintained client relationships, addressing concerns and managing expectations effectively.
- Analyzed workflow processes to identify areas for improvement, increasing overall productivity.
- Led performance evaluations, providing constructive feedback to enhance team effectiveness.
- Streamlined communication between departments to ensure cohesive project execution and service delivery.
- Oversaw inventory management, ensuring adequate supplies for operational readiness and minimizing waste.
- Developed strong relationships with clients, ensuring long-term partnerships and repeat business opportunities.
- Increased customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
- Analyzed performance data to identify areas for improvement and implemented targeted interventions for maximum impact.
- Conducted thorough risk assessments to mitigate potential issues before they arose, minimizing disruptions in operations or project timelines.
- Evaluated employee performance regularly and provided constructive feedback leading to increased productivity and job satisfaction.
- Completed projects within deadlines through effective time management and prioritization of tasks.
- Mentored junior employees, fostering professional growth and enhancing overall team performance.
- Streamlined communication among staff members for improved project coordination and reduced misunderstandings.
- Collaborated with cross-functional teams to ensure seamless integration of efforts in achieving organizational objectives.
- Oversaw the successful completion of multiple projects simultaneously, demonstrating exceptional multitasking abilities.
- Spearheaded process improvements that led to increased efficiencies in daily operations.
- Enhanced team productivity by implementing efficient scheduling and task delegation.
- Established a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Belaire High School
Baton Rouge03-1987
Skills
- Effective workload management
- Team motivation strategies
- Strategic task assignment
- Meeting coordination
- Optimistic mindset
- Effective team collaboration
- Collaborative project coordination
- Strategic business analysis
- Commitment to service quality
- Skilled in resolving issues
- Effective time management
- Meticulous attention to detail
- Effective troubleshooting skills
- Effective multitasking
- Proficient in handling multiple priorities
- Consistent reliability
- Clear interpersonal communication
- Proficient in computer applications
- Effective organizational skills
- Collaborative teamwork
- Collaborative team management
- Attentive listening skills
- Effective communication
- Flexible problem-solving
- Clear and concise communication
- Strategic decision-making
- Conflict resolution
- Effective relationship management
- Customer service expertise
- Facilitating team development
Certification
- CM - Certified Manager Certification
- ARSC Safety Council (formerly Greater Baton Rouge Industrial Managers Associated Initial 8 hour training course
- Annual 4 hour Refresher
- Hazard Communication
- Elevated Work
- Electrical Safety
- Hand Safety
- Workers Role In Safety
- Confined Space Entry and Attendant
- Commercial Driving License w/ Hazard Material Endorsement
- Transportation Worker Identification Credential (TWIC) card
- Company Specific Training
- Precious Metal Recovery Specific Training (Initial & Ongoing)
- Equipment Hook-up and Hi Pressure Start Up
- Filter Equipment Operation
- Chemical Cleaning High Pressure Jet System Operation
- Post Work Precious Metal Packaging
- Absorption Tower Cleaning and Maintenance Training (Initial & Ongoing)
- Equipment Hook Up and High Pressure Start Up
- Clean coils and perform maintenance on absorption tower
Timeline
Coordinating Supervisor
Power Cleaning Specialists, Inc.
04.1990 - Current
High School Diploma -
Belaire High School